Hi Baldwin,
I would like to inform you that, we have this feature included in our product enhancement list. As of now, we cannot commit an ETA about the release of this feature. Please make a note of the Feature ID for your future reference and tracking : SDF-24930
You may visit our product road map website by clicking on the link below to know the upcoming features in ServiceDesk Plus.
https://www.manageengine.com/products/service-desk/help/adminguide/roadmap.html