Re : What is the correct format for importing XLS files for Contracts?
I am looking for this information as well? Anyone have this information?Jeff Day
View ArticleAutomatic approval?
Hello guys,Is it possible so that when a requester logs a request it is automatically sent to a certain individual for approval. If not, is it possible to allow requesters to submit for approval...
View ArticleRe : Report to show number of requests / incidnets
Hi,Please use the below query.SELECT qd.QUEUENAME AS "Group",count(case when wo.IS_CATALOG_TEMPLATE='1' then 1 else null end ) "Service Request",count(case when wo.IS_CATALOG_TEMPLATE='0' then 1 else...
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Re : Automatic approval?
Use the Service Request templates and the workflow tab. You can set either a specific person (if you set them up to be approvers) or use a person's manager. It's template specific so you have some...
View ArticleRe : Automatic approval?
Also you can use Custom Triggers.Example: http://sdpadmins.pl/188/wysylanie-akceptacji-przy-pomocy-custom-triggers-powershella/----------------------SDPAdmins.pl - Piszemy o SDP i nie...
View ArticleRe : How to automatically add workstation entry in Workstation_Fields table?
Curious then, if i provide a value for something like UDF_CHAR3 directly in the workstation_fields table what else needs to be updated? I've not run into any issues where a value in those columns are...
View ArticleRe : How can I run "Submit for Approval" through a custom menu that is created?
Hello.Only technicians are able to use "Custom Actions Menu". If you know approvers - you can add approvals via "Workflow" or script with "Custom triggers"----------------------SDPAdmins.pl - Piszemy o...
View ArticleRe : Ability to add notes in multiple jobs at once
Hello.I think that you can add it via API - but Analyst have to put RequestIDs in script/application. ----------------------SDPAdmins.pl - Piszemy o SDP i nie...
View ArticleRe : How can I run "Submit for Approval" through a custom menu that is created?
Yes, but where can I find the a script to add approvals?
View ArticleRe : Send alert
Hello.Alarm? What do you mean? Could you explain it?----------------------SDPAdmins.pl - Piszemy o SDP i nie tylko.https://www.facebook.com/SDPAdminspl-128393794236437/ - Like us on Facebook :)
View ArticleRe : How can I run "Submit for Approval" through a custom menu that is created?
Example: http://sdpadmins.pl/188/wysylanie-akceptacji-przy-pomocy-custom-triggers-powershella/----------------------SDPAdmins.pl - Piszemy o SDP i nie...
View ArticleAdding /Editing Requesters via API
I'm trying to use api to insert requesters. This is the format I'm using. <API version="1.0" locale="en"> <records> <record> <parameter>...
View ArticleRe : Report to show number of requests / incidnets
Hi Murali, these arent correct as they are showing the following. ThanksGroup Service Request Incident Request Not Assigned 1 15 Alerts 0 190 Development 1 562 Technical 0 5321 Servicedesk 1 16382
View ArticleRe : FAILURE :E-mail settings saved successfully. But error occurred while...
So I managed to solve the issue and if anyone else is having this issue, it turns out I had a duplicate bad folder on the exchange account and this would terminate the imap connection. I deleted the...
View ArticleRe : Ability to add notes in multiple jobs at once
Sorry we are looking for a solution, not a work around. Getting an API together is more hassle then adding a note in each and every job.
View ArticlePurchase Request module
Did the new purchase Request module ever get rolled out? We are on SDP 9.2 9241 Enterprise Edition and the PR form looks the same. I'm looking to be able to add quotes to the PR and be able to open a...
View ArticleRe : Unable to import requests with additional fields from excel sheet
please need u r support
View ArticleAdd Contents of Custom Field to Task Title
Part of our account creation process includes receiving an AUP form signed by the department manager requesting access for new users. With our old ticketing system my process was to manually paste the...
View ArticleRe : Purchase request email replies
Hi Baldwin, I would like to inform you that, we have this feature included in our product enhancement list. As of now, we cannot commit an ETA about the release of this feature. Please make a note of...
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