Re : Requests automatically reopens after closure

Hi all,

 

Please check SDF-43514 introduced in build 8211.

 

Earlier users included in the 'Email Id(s) to Notify' field will be included for Request Acknowledgement, Resolved, Closed notifications. But for requests created through email, the email CC recipients will not be included in those notifications. Now Request Acknowledge, Resolved, Closed notifications will also include Email CC recipients. Note : If those notifications should not include the Email CC recipient, it can be disabled in database table 'GlobalConfig' for the entry (category = 'Request_CC_Notification' and parameter = 'Include_CC_From_Email') and set the paramvalue = 'false'.

On our system we had to disable the option to prevent SDP from re-opening resolved/closed requests. Please note that you need to restart the application service after changing the parameter in the database.

Best regards,
Demetrius