Yup, If you have a Category,Sub Category and item say Telephone,Connection and Extension. Now you want to add a new item named New Extension then it will be added a new item and the existing one Extension will not be disturbed.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice