Re : Preventive Maintenence Tasks for SW updates

For now PM tasks use Incident templates. We do not have plans to bring in Servicerequest template in PM tasks so that you can comfigure approval and worklow. However we cannot commit a time frame on the same. If you are interested for a professional service, you could send an email to support@servicedeskplus.com along with this forum link.

Regards,
Priya K

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