Re : Change the "#" character in subjet notification

You can connect to the database and execute the below query to update the value from ## to another value.

update globalconfig set paramvalue='@@' where parameter like '%EMAIL_PARSER_DELIMITER%'; 

If the database is MYSQL, please connect using the below link.

http://www.manageengine.com/products/service-desk/faq-general-modules.html#database2

If the database is PGSQL, please open the command prompt as an Administrator on the server machine and execute the below highlighted command.

C:>ManageEngineServiceDeskPgsqlBin>Psql.exe -U postgres -p 65432 -d servicedesk

Regards,
Santhosh Mahiban
SDP Support - FAQ
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