ServiceDesk Plus 64-bit exe/bin Released

Dear Users,

64-bit Installation exe/bin has been released and can be downloaded from the URL,

http://www.manageengine.com/products/service-desk/download.html#moredownlaod

Steps to move to 64-bit Installation for existing customers with MYSQL or PGSQL database:

1. Migrate till 8123.
2. Take a full backup.
3. Install a fresh installation with the 64-bit installation exe/bin.
Note: The new 8123 exe/bin istallation will have only pgsql bundled. Customers who are in mysql should handle this by changing the DB to mysql and to point the external mysql.
4. Restore the backed up data.

Steps to move to 64-bit Installation for existing customers with MSSQL  database:

1. Migrate till 8123.
2. Copy the following directories from the SDP home directory.
/archive
/fileattachments
/custom
/inlineimages
3. Install a fresh installation with the 64-bit build & point the DB to the existing MSSQL database.
4. Paste those copied directories under the new installation SDP home.

Thanks & Regards,
Jeykar
ServiceDesk Plus Team