We do have a similar issue reported(SD-27681) and we are yet to fix the issue.
The issue happens when you don't have the field 'Group' on the template with which this request was created and so as a workaround you may go under Admin\Incident Templates and add the Group onto the specific template which should fix the issue.
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
The issue happens when you don't have the field 'Group' on the template with which this request was created and so as a workaround you may go under Admin\Incident Templates and add the Group onto the specific template which should fix the issue.
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice