Re : Query for Opening and Closing tickets as well as adding notes?
Hi Tom,We do not recommend to edit database records as it may cause undesired results. Wish to check if you have looked at API options available in SDP. SDP support REST API, Servlet API to deal with...
View ArticleServiceDesk Plus 64-bit exe/bin Released
Dear Users,64-bit Installation exe/bin has been released and can be downloaded from the URL,http://www.manageengine.com/products/service-desk/download.html#moredownlaodSteps to move to 64-bit...
View ArticleRe : Assign Group and Technician dialogue not closing.
We do have a similar issue reported(SD-27681) and we are yet to fix the issue.The issue happens when you don't have the field 'Group' on the template with which this request was created and so as a...
View ArticleRe : Software By manufacturer report (By site or department) ??
Please use the below query.SELECT max(aaov.NAME) ,COALESCE(ddef.DEPTNAME,ddef1.DEPTNAME) 'Department',SoftwareList.SOFTWARENAME 'Software', Max(swmfg.NAME) 'Manufacturer',AaaUser.first_name...
View ArticleRe : Software count with a specific department grouped by Site
Please use the below query.SELECT max(aaov.NAME) ,COALESCE(ddef.DEPTNAME,ddef1.DEPTNAME) 'Department',SoftwareList.SOFTWARENAME 'Software', Max(swmfg.NAME) 'Manufacturer',AaaUser.first_name...
View ArticleRe : Support to import requests from xls data.
Kunal,Could you please specify few scenario's where a co-ordinator or a Technician might need to do an import of Requests from an xls file.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticlePreventive Maintenance
I would like a way to put preventive Maintenance tasks/requests on hold without having to change the schedule each time. Curently the only way I know to do this is change the schedule from say for...
View ArticleRe : Software count with a specific department grouped by Site
Thank you. I will be able to work with that. Right now it is only showing some of two of twelve sites. I might be able to figure it out. Thank you.
View ArticleRe : Report to include Task and Open Requests
Please use the below query.SELECT td.TITLE 'Title',longtodate(td.SCHEDULEDSTARTTIME) 'Scheduled Start Time',longtodate(td.SCHEDULEDENDTIME) 'Scheduled End Time',td.MODULE 'Module',std.STATUSNAME...
View ArticleRe : Integration ServiceDesk Plus with JIRA
Hi Andreas,As mentioned above we are working on integration framework which can be used to integrate with external applications and this is in design stage only. Our apologies that we are not in a...
View ArticleRe : Stops users e-mail in requests
We were thinking of doing this, but we really need to get a notification out to the sender to say it won't be logged any ideas on using a business rule
View ArticleClik here to view.
Cannot delete Customer Account
Account is being used by a module. Hence cannot delete it. See above that is the answer I get. How to delete a customer that do not exist anymore. I have Servicedesk Plus MSP Your Version : 7.6 Build...
View ArticleClik here to view.
Re : Software count with a specific department grouped by Site
It looks as if it is grouping all of the sites into one. We have 103 workstations spread across multiple sites and it is showing just Site 5 with 103 installed. Sorry to keep bothering you.
View ArticleRe : Service Catalog: Need to have option for Requester to set Item, but NOT...
I would like to bump this thread as my company would like to have certain fields viewable to the end user, but not adjustable. I just thought I would reply to see where ManageEngine stood with this...
View ArticleRe : ServiceDesk Plus iPhone App Confguration Help
I am getting the status error 401. Any solutions yet?
View ArticleNested reply and incident templates
Currently, reply templates are listed in a single, long list in the drop-down menu within the reply window. We have around 30 reply templates, and would like to use more, but it is a pain having to...
View ArticleChecklist form incident ticket
Hey forum,I want to be able to have a checkboxes in the description area of ticket, so i can check off option. Is this possible in service desk plus.Thank in advance.
View ArticleRe : Support to import requests from xls data.
Thanks Maljeev for considering my post,In our environment , we have two support site...one which is domain driven and another one is non domain sites.in non domain site our requester are not able to...
View ArticleRe : How to scan ESX servers to get details of VM hosts
Hi,When a ESX server is scanned the VMs present in the server will be added as an entry under Workstation as an asset, to get the complete information about that asset, the workstation has to be...
View Article