A nice feature that would be beneficial in future releases is the ability to create nested resources in the form builder of Service Catalogs.
For example, when a user submits a problem with Internet Explorer:
They have the pull down for browser name.
If they select IE, then the version pull-down appears, and they can only select existing IE versions.
Or
If they were ordering a new computer:
They select Desktop or Laptop
If they select laptop, the next field appears for them to select laptop accessories, bag, screen size, and laptop model.
If they select desktop, they have the choice to select tower or flat style, single or dual monitors, and monitor size.
From there, the workflow management would really shine because the ticket can be routed based on the field selections.
For example, when a user submits a problem with Internet Explorer:
They have the pull down for browser name.
If they select IE, then the version pull-down appears, and they can only select existing IE versions.
Or
If they were ordering a new computer:
They select Desktop or Laptop
If they select laptop, the next field appears for them to select laptop accessories, bag, screen size, and laptop model.
If they select desktop, they have the choice to select tower or flat style, single or dual monitors, and monitor size.
From there, the workflow management would really shine because the ticket can be routed based on the field selections.