Are there any plans to integrate some of the SupportDesk functionality into the ServiceDesk product? We are opening our Help Desk to field external calls, and could really use some of the features in SupportDesk such as CTI integration, and call logging. If these were offered as add-on modules for ServiceDesk, we would definitely look into purchasing it. It is not cost effective for us to have our Help Desk use 2 different ticket systems, though.
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