CTI integration
Are there any plans to integrate some of the SupportDesk functionality into the ServiceDesk product? We are opening our Help Desk to field external calls, and could really use some of the features in...
View ArticleIs it possible to restrict access to tickets to a specific group?
Good day,I'm looking at creating a group related to a security function and would like to restrict access to the tickets assigned to that group. Is there a way to make it so only members of that...
View ArticleRe : SDP 9.0 Beta Registration
Hi Ron,We have currently scheduled 9.0 release by mid to end of next week (provided no big issues during the final testing which is in progress). Upgrade to 9.0 can be performed from SDP build 8214 or...
View ArticleRe : Mac OS X Mavericks (10.9) Support with Scan Script
Hi Brett,Sorry for the delay in response, we acknowledge this to be an issue with the application. But we have come up with a debug jar file which when tested on our end is able to fetch software...
View ArticleRe : Unassigned Workstations/Servers now also counts workstations set as...
Hi Frederic,The latest build of Assetexplorer released is 6000 and it has been integrated with Servicedesk, kindly let us know the version and build of Servicedesk Plus you are using, this information...
View ArticleRe : Associate requests to a contract
Hi,Sorry for the delay in response, kindly send us an email to support@servicedeskplus.com with your convenient date and time to discuss about the requirement in detail. Please refer this forum post on...
View ArticleRe : Insert notes into table notes
This thread helped point me in the direction for importing notes so thanks. A couple things to help anyone else trying to find out how to import notes through the database...a) You need to specify a...
View ArticleRe : Can not convert mysql to sql server 2008
I am seeing exact same thing, and would love to have some assistance on how to rectify this situation. I contacted the support team directly by phone, provided exact same information, had them on a...
View ArticleChange default mail font
Hi all,Is it possible to change the default font in outgoing mails to Arial 10?thanks in advance
View ArticleRe : Error while trying to instantiate SQLGeneratir... - BackupData
Please check the size of the backup file under SDP-home/backup folder. Execute the backupdata.bat file from SDP-home/bin directory and send me the complete content from the Command prompt.Refer to the...
View ArticleRe : Unassigned Workstations/Servers now also counts workstations set as...
Hi Charles,I'm running 8.2.0 Build 8215. I've planned to upgrade to 8217 this week, but from reading the release notes there's nothing that suggest it would fix the issue.
View ArticleRe : Support Groups and their technicians
Hi Eddy,Please execute the following query report:select qd.QUEUENAME 'Support group', au.FIRST_NAME 'Technician' from QueueDefinition qd left join Queue_Technician qt on qd.QUEUEID=qt.QUEUEID left...
View ArticleRe : When requesters reply to an existing request, status remains as "Waiting...
I think there may be some misunderstanding here.For our business, we have blocked 90% of users from emailing into servicedesk to generate new and reply to existing tickets. Instead they have to log in...
View ArticleRe : When requesters reply to an existing request, status remains as "Waiting...
Hi Dave,Replying to a request does not update the status, unless the request was already closed (depending on what you have configured in the self-service portal settings). I agree it would be useful...
View ArticleRe : Error while trying to instantiate SQLGeneratir... - BackupData
Thanks for the reply,Backup Size: 1.867 KbCommand Prompt:Microsoft Windows [Version 6.1.7601]Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Windows\system32>cd\C:\>cd...
View ArticleRe : j_security_check;jsessionid MAnageEngine error while login to...
Please send us an e-mail to our Support Team at support@servicedeskplus.com for immediate assistance.If you have configured Pass Through authentication,you may refer to the below Troubleshooting link...
View ArticleRe : Sort Support Groups
Could you please let us know if you find this issue on Incident Templates or Service Request templates and also the build number of your installation (Help -->> About) ?MaljeevSDP Support -...
View ArticleRe : unable to view unassigned requests
Hi Priya;Thanks for taking the time to answer.How do I assign "unassigned" as a group - so that my service desk can see new requests (autologged) that have no group assigned to them (yet - this is what...
View ArticleRe : ServiceDesk Plus Integration with Asterisk
Hi JcartagenaNo it cannot be integrated currently. I assume you want to be able to call people from withing a request and track that?
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