Please send us an e-mail to our Support Team at support@servicedeskplus.com for immediate assistance.
If you have configured Pass Through authentication,you may refer to the below Troubleshooting link to see if this could help you resolve this issue:
http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100009.html
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
If you have configured Pass Through authentication,you may refer to the below Troubleshooting link to see if this could help you resolve this issue:
http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100009.html
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice