Resolved Date is updated when the Technician has resolved the request (move the Request to Resolved status) without a confirmation from the User\Requester.
In ServiceDesk Plus,we have a automatic request closure workflow which is tied to Resolved status which is mentioned on the below link under "Request Closing Process"
http://www.manageengine.com/products/service-desk/help/adminguide/configurations/helpdesk/request_closing_rules.html
Completed Date is updated when the Request is moved to the Completed status which normally means the Technician has resolved the Request to User\Requester satisfaction.In ServiceDesk Plus this can be manually set by the Technicians or set by the application itself as a part of the Automatic closure mentioned on the above link.
And to your question,
You cannot edit the Resolved/Completed date once the Request is closed but you can change the status of the Request and then change to Resolved/Completed status again.
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
In ServiceDesk Plus,we have a automatic request closure workflow which is tied to Resolved status which is mentioned on the below link under "Request Closing Process"
http://www.manageengine.com/products/service-desk/help/adminguide/configurations/helpdesk/request_closing_rules.html
Completed Date is updated when the Request is moved to the Completed status which normally means the Technician has resolved the Request to User\Requester satisfaction.In ServiceDesk Plus this can be manually set by the Technicians or set by the application itself as a part of the Automatic closure mentioned on the above link.
And to your question,
is there a way for us to change the date?
You cannot edit the Resolved/Completed date once the Request is closed but you can change the status of the Request and then change to Resolved/Completed status again.
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice