Re : Top 20 items more requesteds SDP 8114

Please use the below query.

select top 20  MAX(AaaUser.first_name) 'Requester', cd.CATEGORYNAME "Category",scd.NAME "Sub Category",icd.NAME "Item" ,count(*)  'Count' from WorkOrder wo left join AaaUser on wo.requesterid = AaaUser.user_id inner join WorkOrder_Threaded on wo.workorderid = WorkOrder_Threaded.thd_woid LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN ItemDefinition icd ON wos.ITEMID=icd.ITEMID LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID  where WorkOrder_Threaded.workorderid = WorkOrder_Threaded.thd_woid group by AaaUser.first_name,cd.CATEGORYNAME,scd.NAME,icd.NAME order by 5 desc


regards,
Rachana Apu

SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice