Inline Report with Resolution Field
Hi Guys,I have a report that displays the resolution of a ticket, we update the resolution to track it's progress.As we add more information to the resolution the formatting on the inline HTML report...
View ArticleRe : Support to import requests from xls data.
I see the need of such a feature in your environment but not sure though from a global perspective but i will forward this to our list of feature's from which the enhancements are considered.MaljeevSDP...
View ArticleHow to resend log in details to users already set up
We have been parrallel running servicedesk with our 'old' helpdesk. All the config has been done, and users set up. We are now ready to roll out servicedesk to selected customers. We have configured...
View ArticleRe : Can't select remote desktop tool from dropdownlist
Could you please send us an e-mail to our Support Team at support@servicedeskplus.com with this forum link specified to further analyze this scenario.MaljeevSDP Support - FAQServiceDesk Plus - Help...
View ArticleRe : Software count with a specific department grouped by Site
Our customer would like to set up a telecon to discuss his requirements for this report. Is this something you can do?
View ArticleMobile App - Reply
For the mobile app, would be nice if you hit reply, that it automatically populates the requester's email address like the full web version does.
View ArticleLogo will not change
I searched and did not find an answer to this one... We have 2 licenses for ServiceDesk Plus (for 2 separate projects). We were able to to change the logo on one and add our own to the log-in screen...
View ArticleRe : ServiceDesk Plus 64-bit exe/bin Released
I'm running on a 64 bit machine, but using 32 bit. Is this going to scale better and/or perform better if I switch to 64 bit? If I do decide to switch, is there a procedure to go from 32 bit mysql to...
View ArticleRe : mail server outgoing settings
I am having the exact issue, I have created a new receive connector on port 587 to receive email from my manage engine service desk host, and when I change the settings in the outgoing smtp settings to...
View ArticleRe : 2 different ServiceDesk facing off
Hi,Once the new delimiter is in effect the old delimiter will no longer apply.The email templates in Admin->Notifications will need updating to replace the old delimiter. If a user responds to an...
View ArticleRe : Public and private views for solutions in the customer portal
Did you notice the option "browse by topics" just behind the "search solutions" button? Of course this only works if you manage the solution topics in a structured way.
View ArticleRe : Copy/Paste problems
We followed the instructions as outlined in http://forums.manageengine.com/topic/hotfix-8118-released-29-11-2012#49000005993001 therefore we are already using the new JAVA applet. This solved the...
View ArticleRe : Software count with a specific department grouped by Site
Ok. I have allocated each license to a workstation. How do you map the license to a department? When running the provided query I get the error below. java.sql.SQLException: null, message from...
View ArticleRe : Public and private views for solutions in the customer portal
Yes but with views it would be possible to combine topics, to created a view that is filtered on a date range, or to let customers create private views for easy accessability.
View ArticleRe : ServiceDesk Plus 8123 Released
There should be a button at the top of the requests tab next to the Open Tasks button
View ArticleRe : Can we change the resolved/completed date on a request?
Resolved Date is updated when the Technician has resolved the request (move the Request to Resolved status) without a confirmation from the User\Requester.In ServiceDesk Plus,we have a automatic...
View ArticleRe : Top 20 items more requesteds SDP 8114
Please use the below query.select top 20 MAX(AaaUser.first_name) 'Requester', cd.CATEGORYNAME "Category",scd.NAME "Sub Category",icd.NAME "Item" ,count(*) 'Count' from WorkOrder wo left join AaaUser...
View ArticleRe : Purchase report - show the whole purchase to close date
Apologize for the delayed response.Please use the below query.SELECT po.POCUSTOMID "PO Number",po.PONAME "PO Name",paao.NAME "Vendor Name",longtodate(po.DATEORDERED) "Ordered...
View ArticleRe : Adding requester using API
We are not able to recreate the same scenario at our end. Please send us the screen shot of the Role(under Admin-> Roles) that is assigned to the Technician and also the Requester details so that we...
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