Re : Bar code scanning integration
Imporant Features for me on the Handheld device are:- Add Asset using Barcode Serial Numbers and scanning barcodes- Asset AuditAudit using barcodes is the most important feature and a report detailing...
View ArticleRe : Help Desk URL
Tahir,You can perform the changes in DNS server. You can configure the alias name for servicedesk server in DNS server. Use the same name in Servicedesk under Admin-->Self service portal...
View ArticleRe : Copy/Paste problems
Please send me the screen shot of this issue and let me know the Browser version from About.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Cannot delete a category
Hello,We cannot delete categories from manage engine helpdesk, getting following error. Can you let us know any other option to delete it."Category is being used by a module. Hence cannot delete it...
View ArticleRe : Network Scan Almost Usable!
Hi Ross,Thank you for sending us the screen shots.1. With regards to the SNMP scan, we will be bringing in a configurable option to use which method to use for scanning and that will solve the problem....
View ArticleRe : Imformation to Users regarding text colour in the latest version of SDP...
If the user prefer to revert back to the old UI then kindly do the following changes in the css file present in your product installation directory <Installation Home>\ServiceDesk\custom\style\...
View ArticleRe : Cannot delete a category
Hi Dinesh, As explained by Priya in the previous post, if the Category used in any of the modules such as Request, Problem, Change or Task, then we can not delete it. You may have to move the...
View ArticleSDP 9.0 installation
helloi installed the version but it wont start , it's stuck on "application layer started" what can be the problem?i'm using the PostgreSQL
View ArticleRe : Query report help
Hi Raine,You could use the query below to generate the report.SELECT wo.WORKORDERID "Request ID",wo.TITLE "Subject",rtdef.NAME "Request Type",std.STATUSNAME "Request Status",longtodate(wo.CREATEDTIME)...
View ArticleRe : technician evaluation report
Hi,1. You could create a custom matrix report in ServiceDesk Plus to get the count of requests per technician.Login to ServiceDesk Plus, go to Reports > New Custom report, choose the 'matrix...
View Articlesurvey levels
hellowhen i added a satisfaction level in the survey all the previous scores were decreased , how can i solve this issue?
View ArticleRe : Export Active Category, Sub Category , Item
Hi,You could use the query below with PGSQL.SELECT CategoryDefinition.CATEGORYNAME "Category Name",CategoryDefinition.CATEGORYDESCRIPTION "Category Description" ,SubCategoryDefinition.NAME "Sub...
View ArticleRe : Need query for Approver name of pending approval status
Hi Rajeshkumar,You could use the query below to generate the report.Request approval detailsSELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",qd.QUEUENAME "Group",ti.FIRST_NAME...
View ArticleRe : Request list view - how to determine which Requests are linked to a...
Hi,I can't find SDF-35325 on the SDP Features list - can you confirm it's status please?Thanks,Richard
View ArticleAttaching an attachment to a request
Can I please have some help to attach a file to a request. I am using C#. It may also be useful for the community to have some code in C# to do this action as well. Here is my code: private...
View ArticleRe : Request list view - how to determine which Requests are linked to a...
Hi Priya,I was given the feature request ID of SDF-35325, but I can't find that on the Requested Features list - can you at least confirm it is on the list?Thanks,RIchard
View ArticleAPI for requests
Can you make an option, when request is created, SD by itself is going to ip:port (server #1) and transfer request details.Can it be solved?
View ArticleRe : cannot create a request for this user
This issue is not yet fixed. We will be fixing it in version 9.0Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Problem with a survey of users
Please send me some screen shots of it. Also let me know the build number of the application from Help-->AboutRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : how to renew our SSL certificate?
Hi Andrew, The existing Keystore which is currently in use will already contain the certificates, once all the certificates are imported the keystore can not be used again. You can renew the...
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