Re : SQL update
Could you please let me know the database that is being used with ServiceDesk Plus?MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleASSET FILTERING BY SITE ON REQUEST TEMPLATES
Hello, the asset combo on request template is not filtering by the site associated to the requester. The requester can see all the assets on the CMDB and all the sites.SERVICE DESK PLUS ENTERPRISE...
View ArticleRe : ServiceDesk Plus iPhone App Confguration Help
We are yet to being work on this feature, so as of now it is too early to comment on the time frame for the release of this feature.Regards,Santhosh MahibanSDP Support - FAQServiceDesk Plus - Help...
View ArticleRe : assets with agent installed
We only have the option to have the workstation being scanned during the boot up, we do not have an option to update the workstation on regular intervals by the agent.Regards,Santhosh MahibanSDP...
View ArticleTurning off technician auto assign
We are a bit behind in our updates (we are on build 8023) so updating might resolve this. However, an instance of SD that originally was running the Technician Auto Assign feature is being repurposed....
View ArticleRe : Redirect port 80 to 8080
Hi tk2013, It is not possible to redirect port 80 to 8080, however you can directly run the application on port 80. To change the application port to 80, check the instruction available in the...
View ArticleRe : License not updated after SDP Server Migration
Could you please send us your license file to our Support Team at support@servicedeskplus.com with this forum link to further assist you on this.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Signature
Miguel,You need to edit the reply template in Admin > Notification Rules and use the $EmailSignature to get that back in the email.regards set3 Solutions
View ArticleRe : How to handle multiple cases dealing with the same problem?
HI,In the Enterprise Edition you have "Problem Management' which is designed to handle exactly this scenario. I assume from your post that you use Standard or Professional Edition?regardsset3 Solutions
View ArticleRe : How to handle multiple cases dealing with the same problem?
If you are an Enterprise Edition customer and then this scenario can be dealt as a Problem under Problem Management and the benefits* You can attach all 25 incidents under the Problem and can have a...
View ArticleRe : How to handle multiple cases dealing with the same problem?
Thank you both for the quick replies. We're using the professional edition. Based on your suggestions we'll consider upgrading.
View ArticleRe : How to handle multiple cases dealing with the same problem?
In-case if you want a trial of the same you may visit the below link:http://demo.servicedeskplus.com/MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : New fields in Requester Details in new Incident Template
I'd be interested in seeing more available fields in the requester section of the template. One option I have discussed with customers is a feature to include requestor additional fields perhaps with...
View ArticleRe : Can't give Poor or Very Poor results on surveys ???
I work with Todd at the same organization and have been troubleshooting this issue off and on for some time. This issue still exists all these months later, even after several upgrades. I have several...
View Articledepartments created
hellohow can i know what is creating departments in the default settings?
View Articlemaintenance voicher
helloWhat can I do in a scenario where I repaired a printer in an external workshop in a certain cost, how can I save this operation in SDP for future reports
View ArticleRe : SDP says: IE7 and IE8 are setup in many PC with Windows XP
Hi Odrachuk, Please provide us the following information so that we will be in a better position to help you. 1. the version of ServiceDesk Plus that you are in 2. are you scanning these machine...
View ArticleRe : maintenance voicher
Hi Hass71,Could you add this as a cost against the Asset?Regardsset3 Solutions
View ArticleRe : Updating service packs in ServiceDesk Plus.
Great! Thank you very much. Do you have a link to the 'readme' files for Version 8.1? Thank you again!
View ArticleRe : Service Desk Plus from Android
Our SDP is Version: 8.0.0 Build 8027 So if we upgrade to Build 8200 (or whatever the newest is) the Android app will work correctly without having to purchase some other hidden license, correct?
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