Re : Change Management Workflow Approval
Danlio,We are yet to release the new Change management with the Workflow. You can sign up for the Beta buildhttps://forums.manageengine.com/topic/sdp-9-0-beta-registration-14-11-2013Regards,Priya KSDP...
View Articleuser addition
helloi want to disable the option to create user from the SDP web form , so the requester/technician should provide the correct name to create a requesti've disabled the option "allow dynamic user...
View ArticleRe : Report for Tickets Created, Completed, SLA Violation percentage in this...
helloi need this query to generate the table for technician and not for groupsthank you
View ArticleRe : how to renew our SSL certificate?
thanks for that, unfortunately I went ahead with the old MD5 due to time constraint.I did add the cipher as advised though.Since SHA1 is better than MD5, although not the best, I'm sure people would...
View ArticleRe : Upgrade from 8.0.0 build 8017
Refer to the link given below for migration sequence and upgrade...
View ArticleRe : Backup settings
Hi Hans,When you take a back up within Servicedesk Plus this is for both the configuration of your system and also the data. There is no was of only backing up settings.regardsset3 Solutions
View ArticleRe : Backup settings
Hi,This seems strange. Our database is emtpy because we are about to start working with service desk plus. My backup file is 0 kb.
View ArticleRe : Backup settings
You can move the data from the existing server to new server. Please follow the steps mentioned below:1. Stop ManageEngine ServiceDesk Plus service2. Kindly Upgrade the SD+ if needed. Take the link...
View ArticleNotification Bell
Hi,We recently upgraded to ServiceDesk 8212 and one of the new features is the notification bell. Some of our IT technicians are complaining about the number of notifications the that are being...
View Articlehow to change the text displayed on the Approval link
Hi, We need to change the text displayed on the email (instead of the full URL) for approve requests...Is this possible? Thanks.
View ArticleRe : Notification Bell
My techs are also complaining about the bell. They don't need the notification when they themselves are the ones making the updates or adding notes.
View Articleinserting map
helloi would like to attach some maps of the sites that i have, how can i do it?
View ArticleRe : how to change the text displayed on the Approval link
i think you can use the option "insert link" in the editor
View Articlecustomize closing page
helloi need to customize the closing page that is used by the requester to close a request, so how can i do it?
View ArticleRe : ASSET FILTERING BY SITE ON REQUEST TEMPLATES
Hello, Your support used to be great but now I do not get an answer neither here or by email.
View Articleservice request report
helloi would like to generate a report that gives me the following data:service request Xadditional field Y
View ArticleRe : Notification Bell
Hi, This feature is about to be enhanced however in the current design it is not intelligent. We are planning to make it intelligent like to notifications. This feature will be included in one of...
View ArticleRe : service request report
Hi,Do you need the Service Request and the data from the additional field associated to the Service Request in a report?PremSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Confusion with Mitel IP phones
Hi Jason, My thoughts are some from your team has manually added the description into non-IT assets since this group is normally not scanned by SDP and does not require licenses. Are you using...
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