Re : ServiceDesk 8.1 doesn't send any Technician Notifications .
Please let me know the build number of the application from Help-->AboutClick on the Reply button and check whether there is any broken image in the content. If so remove the Broken image and try...
View ArticleRe : Service Desk Plus custom report add columns
Please let me know the fields that you require in the report.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Confused - Recommend vs Approve Change
Mike,CAB members only sends his recommendation for Change. However technician with SDChangeManger Role can only Approve the change. SDChangeManager has to login into the application and manually...
View ArticleRe : Confusion with Mitel IP phones
Hi,Thanks for the reply.I thought the same thing at first, someone had entered the assets manually, but under the non-IT Assests > telephony all the assets are listed by their IP address and we've...
View ArticleRe : SDP 9.0 installation
Please update us with your direct contact details to support@servicedeskplus.com along with the forum link and your convenient time slots, so that I can analyze the issue over a call and assist...
View ArticleRe : Scheduler/Support Group/Backup Tech.
We have plans to bring in Group criteria under Technician Auto Assign in our product roadmap. Please make a note of the Feature ID:SDF-50748 for your reference.This will be added into the product in...
View ArticleRe : ASSET FILTERING BY SITE ON REQUEST TEMPLATES
Apologies for the delay in response. We do not filter Assets based on the Requesters Sites. When the Requester chooses All Sites while Associating Assets, this will list all the Assets. This is the...
View ArticleRe : import assets
As of now we do not have an option to import CI's of different CI Types into the application using a single CSV file. However this requirement is available in our product roadmap. Please make a note of...
View ArticleRe : Color Palette Not Working
Hi Jackie,As of now the Status Colors will not be shown in the Request List View, however we have added the requirement in our product roadmap to list the Status Colors from the List View itself....
View ArticleRe : Report for Tickets Created, Completed, SLA Violation percentage in this...
Hi, You could to use the query below to generate the report, grouped by Technicians.select sdo.NAME "Site", max(ti.FIRST_NAME) "Technician", pd.PRIORITYNAME "Priority" ,sum(case when sdf.statusid=1...
View ArticleRe : Report for Tickets Created, Completed, SLA Violation percentage in this...
thank you but this report is listing the same technician multiple times, and the last 4 columns are emptywhat i need is this Technician Number of tickets received Number of tickets resolved Number of...
View Articleconsumable items
helloi would like to know where are the consumable items are listed to be able to do some management of it.
View ArticleReporting on Known Errors
Good day, I am looking for a way to report on all problems marked as Known Errors. However, I cannot seem to locate the field to filter my report on. Any help would be appreciated. Thank you,...
View ArticlePerformance issues with all our Servidesk plus environments
We are having intermettinent issues with performance on Servicedesk plus that started Friday, I took a look at the log file and im not sure what can be causing the issue. We tries restarting services...
View ArticleServiceDeskPlus: OpManager & ServiceDesk integration with condition?
Hi,I have a new site using all ManageEngine solution with OpManager, AppManager, ServiceDesk & Desktop Central...Currently found there is integration for OpManager alert to ServiceDesk for ticket...
View ArticleRe : change asset department
Go assets list view-->Search for the machine-->Select Actions-->Use Modify State-->Select In Use and choose the new department name.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help...
View ArticleRe : Reporting on Known Errors
Hi Mike,You could use the query below to generate a Report to list the problems marked as known error.SELECT prob.PROBLEMID "Problem ID",prob.TITLE "Title",longtodate(prob.REPORTEDTIME) "Reported...
View ArticleRe : combination of and /or
i want to make for example an SLA rule for multiple groups without having to create a rule for each one of themit'll be like thisgroup X and priority high or group Y and priority high etc..
View ArticleRe : change asset department
thank you for the replybut when i search for asset i get only 2 options in the "actions"add to groupconfigure depreciation
View ArticleRe : New fields in Requester Details in new Incident Template
Customizing the Requester Details portion of the template is in our roadmap. Can you please explain the below part in detail, so that we can assist you accordingly.One other possible option would be to...
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