Re : Can't start SDP 8.2
Use this link to join the sessionhttps://premeeting.zoho.com/join?key=787490573Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Preventive maintaince
Correct me if I'm wrong, I'll add a new additional field, the type of filed - date\timename eq Resolution time (should I translate it to Russian or not? my default SD lang is Russian)is it correct?If I...
View ArticleRe : Email Subject Changes Occasionally
Hi Priya,Thanks for your reply to this; we're using Your Version: 8.1.0 Build 8101Below is an email transcript from a ServiceDesk notification of message being added to queue. You can see two ticket...
View ArticleRe : Can't start SDP 8.2
We have fixed this issue in the remote session using 32-bit exe of Servicedesk.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Preventive maintaince
Additional field value will not be auto set based on Created time of PM tasks. You gave add it manually after the creation of PM tasks. You can add the name of the additional field in Russian...
View ArticleRe : Email Subject Changes Occasionally
We recommend you to perform an upgrade and check whether this issue is fixed since such issues are not present in current build.Refer to the link given below for migration sequence and upgrade...
View ArticleRe : REST API - Can I add a worklog to a new request? Syntax?
Thank you Priya - that would be very helpful.Â
View ArticleRe : Time spent report grouped by support group
Understood. Would it be possible to group the report based on who the Technician reports to?
View ArticleRe : Network Scan Almost Usable!
Hi Ross,With regards to the Scan Now option missing for Access Points under the Actions Tab, we will be fixing this issue in version 9.0 of ServiceDesk Plus, this is expected to be released shortly....
View ArticleSurvey results reversed after changing the answer order.
We changed the order of our survey question answers from (reading Left-->Right) "Very Dissatisfied-->Exceptionally Satisfied" to "Exceptionally Satisfied-->Very Dissatisfied" and now our...
View ArticleRe : Issue with importing requests into ServiceDesk Plus
We are attempting to go live with SD+ and hit on this same issue still in build 8215.SD-51036 refers to an incorrect date format in the XLS. This seems different than the reported problem. In our case,...
View ArticleRe : Service Catalog templates disappear from Admin view
Hi Demetrius,We have plans to make this available under the Admin Tab even for Administrators if they are restricted to view that Template. This is planned for post release of 9.0.Regards,Santhosh...
View ArticleRe : Tasks in the Request
We have options to move the Request to Closed status when all the associated Tasks are closed. This option is available in the latest build under Admin->HelpDesk Customizer->Request Closing...
View ArticleIntroduction of New Rich Text Editor in ServiceDesk Plus !
Dear All, We are planning to introduce the "New Rich Text Editor" in our product. We have taken up this feature because of the increasing no. of issues related to formatting when you access SDP with...
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Re : Customize Home Page
Hi Shafiam,We've recently written a blog post about customising the portal which goes some way to addressing your requirements...My colleague thought that you might like to know a little more about how...
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Hooray - at last, it is long overdue. The current output is so unpredictable and the emails that go out to clients can seen by the recipient formatted in so many different ways. The Zoho editor appears...
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Hi Nishit,This is very useful. I just wonder where we can define the default font / font size so that the technicians do not have to manually select this each time.Best regards,Demetrius
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
still the RTL problemlook at request ID 5 that i did, words get scrambled when writing both languages in one line (Arabic and English)
View ArticleRe : SDP Dashboard for Technicians
Wayne,You might be interested in looking at our recent blog post which gives details of how you might show your users details of the helpdesk workload from within the selfservice...
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