Re : Migrating DB and Restore
If i delete all files in bin folder, SD+ will never run either start or stop. There is no Mysql folder under Bin folder either Test Folders.I've changed from database using your script...
View Articlechange asset site
helloi need a daily report showing all changes to sites in assetsasset barcodeserialold sitenew sitetime changedtechnician (who did the change)
View ArticleAbility to prevent requester from viewing the Resolution
We would like to have the ability to prevent a requester from viewing what a tech inputs as a resolution. It would be enough for the requester to just get a generic response letting them know that...
View ArticleSQL 2008 R2 view creation
Hi, I would like to create an SQL view within my SQL 2008 R2 console in ServiceDesk database. I can see that there's already one called "sdp_DateDiff". Is it ok if I create other ones, will it not be...
View ArticleRe : KPI Report - Days Active
This query doesn't work with PostgreSQL:SELECT AAAUSER.FIRST_NAME,COUNT(WORKORDER.WORKORDERID) 'Total Pending Count',COUNT(CASE WHEN DATEDIFF(day, DATEADD(s, WORKORDER.CREATEDTIME/1000, '01-01-1970...
View ArticleRe : SQL 2008 R2 view creation
Hi CedricbeIt is fine to create views which are not defined by the vendor. Make sure you can differenciate your views from the vendor views.In terms of the upgrades here's the things to watch for - the...
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Re : Different initial responses to different email domains
Hi Terryd_meNo this is not possible as the automate responses (configured under Notifications Rules) are the same for every customer.I am not sure if there is a feature request for this. If not I...
View ArticleRe : Exporting information/System Reports
Hi TrentYou can write SQL statements and export the data to a spreadsheet.Are you using the MSP version of the product?Sites - run SELECT * FROM SiteDefinition to see the available fields Technicians...
View ArticleRe : import from CSV monitors and assign a resource
HI SM_WAWYou can create a custom field for Assets.You can then populate that custom field from the CSV file.I assume that is what you want as I don't follow your line of questioning so perhaps try...
View ArticleRe : KPI Report - Days Active
Thanks all for your help.Steve your report worked in one of my clients who databaseis mySQL. I have put this code in for referenceSELECT AAAUSER.FIRST_NAME,COUNT(WORKORDER.WORKORDERID) 'Total Pending...
View Articlespam filter not filtering on sender
Hello:I have an issue with the spam filter. I wish emails sent from a specific email address to be dropped.I have two rules in my filter.1. where "sender is" then multiple addresses2. where "subject...
View ArticleRe : the description is black
Are you creating a request through Web form or through email. If the request is created through email once the request is fetched, send me the Support file from Support tab. Let me know the Subject of...
View ArticleRe : Licence removal
Install the same version from the link below:http://archives.adventnet.com/service-desk/While installing Choose Free Version (Standard Edition)/Trail for Professional/Enterprise EditionData can be...
View ArticleRe : Ability to prevent requester from viewing the Resolution
While what you suggest is a work around The resolution gets copied to the Solution which we would then want deleted. Secondly we do not want all Resolutions added to the Solution Database. The ability...
View ArticleRe : Requester Permissions
We are yet to implement this feature in the Product. We will let you know once this issue is fixed.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Ability to prevent requester from viewing the Resolution
Use this feature Id SDF-46383 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Can't Copy/Paste from Clipboard into editor using IE since 8217 upgrade
Hi,Cut and paste does not work with IE8 or IE9. (in our environment). The application just freezes. It does work with IE10, windows 7.Using 8217 build.Regards,Ashburn
View ArticleRe : Servicedesk Plus SSL move to another server
Thank you for your help, it works fine now!
View ArticleRe : preventive maintenance role
As of now the PM task can only be added by an Administrator, since this is under the Admin portion other users does not have access to the same.However we have plans in our roadmap to have non admins...
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