Re : Migrating DB and Restore
Can you please update us with your direct contact number and your convenient time slots to Support@servicedeskplus.com along with this forum link, so that we can assist you accordingly.Regards,Santhosh...
View ArticleRe : Requests and Tasks in the same view
Hi Steve,The format mentioned above will get the tasks that are created from the home tab, even though they are not assigned to a request it still shows up. I have tried this at my end and it works for...
View Articlecustom report for archived request
Recently upgraded to 8.2.0 Build 8215. I'm trying to customize a report to identify certain tickets from 2013. Tickets completed earlier than August of 2013 have been archived. I can successfully...
View ArticleRe : Requests and Tasks in the same view
Santhosh,The tasks in the report were all created from within a Milestone I created for the project, not from the SD+ home page. The requests were just normal requests submitted by end users that were...
View ArticleRe : Migrate Tasks
Santhosh,You mentioned that you can manage tasks within a project to different milestones of the same project. I have that exact scenario and just don't see how to move the task to a different...
View ArticleRe : Migrate Tasks
I have another scenario where a conversion/migration would be helpful.A user submitted a request for a new feature. This feature really falls under the domain of an existing project. So what I'd like...
View ArticleRe : Requests and Tasks in the same view
Hi Steve,Please let me know if you are running the report as an Administrator, if you are running as a technician with customer role, then send us the screen shot of the role that is assigned to you....
View ArticleServiceDesk Failure to Restore Backup
Afternoon,I am trying to restore a backup of ServiceDesk onto our test environment and I am getting the following...
View ArticleRe : ServiceDesk Plus 9.0 Released
Hi Users,Since Change management module has got modified a lot (with work flow, templates, field customization, notifications, roles, ...), we request to deploy migration (or fresh installation) in...
View ArticleChange titles on matrix report / error running generated query
I have a Matrix report on Pending Status for all Requests grouped by Group. The titles for the pending status come up as "false" and "true". How can I modify the titles to show "Closed" and "Open"?...
View ArticleRe : Duplicate request
Is there any way to handle when the users put both addresses in the TO field?This also results in two tickets.
View ArticleRe : ServiceDesk Plus 9.0 Released
I have installed a fresh copy of 9.0 in my test environment and it will not import active directory users. It just sits at "Connecting to Active Directory Server" at 0% completed. It has stayed like...
View ArticleRe : ServiceDesk replying to itself
As a workaround you could include your servicedesk email address in the spam filter to block them from being appended
View ArticleRe : ServiceDesk Plus 9.0 Released
Looks like the issue only existed in Chrome and IE11. I started the import in IE9 and it worked properly
View ArticleRe : ServiceDesk Plus 9.0 Released
Is it possible to get what changes (if any) were made to the MSSQL db structure? We have several internal stored procedures that rely heavily upon the worklog and related tables for reporting and...
View ArticleRe : Best practice for Asset cleanup?
Hi Gayla,Kindly let us know whether the questions you had in the Asset section of Servicedesk has been answered, if not, I request you to send an email to support@servicedeskplus.com with your...
View ArticleRe : Asset status automatically disposed if not scanned in last X months.
Hi Sutot,Sorry for the delay in response, kindly find the query given below which will give you the list of workstations that are not scanned for the last 30 days,SELECT SystemInfo.WORKSTATIONNAME...
View ArticleRe : Scanning HP printers
Hi,We would like to analyze this issue on remote session, kindly send an email to support@servicedeskplus.com with your convenient time and direct contact number, I will call you to work on this issue....
View ArticleRe : Asset status automatically disposed if not scanned in last X months.
Hi Charles,thank you for your answer.I had already the query to find the workstations not scanned, what I was looking for is the query for set the status of these workstations in "Disposed" (or - as I...
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