Re : Importing Reporting_to field from AD
Just checking back in on the status of this functionality to properly import the Manager or ReportsTo attribute from Active Directory. SDF-51602
View ArticleRe : Announcement pop up
That would be a very useful thing to pop up (either or both) in service desk / desktop central
View ArticlePaste a picture into request body from clipboard
Hiin SDP 9000 i cant insert a picture from clipboard in IE10. With Firefox it works.is their a way to do it also in IE10?
View ArticleSLA based in Service Category does not works!!
Hi FriendsI have a question for you. At this time, We have installed SDP V 9.0, and we are trying to organize all the workflows and services. We have a Service Category named Applications, but when we...
View ArticleGreat ServiceDesk Plus Configuration Book
Hi AlCame across this while doing some Google searching. Spent the $A35 happily and can highly recommend to even the most seasoned administrator. A great mixture of IT Service Management Principles and...
View ArticleRe : SLA based in Service Category does not works!!
Hi DiegoThis is currently a limitation of the product.Any requests raised from the Service Catalog need to have a Service Catalog SLAThe work around is to set up the same SLAs in the service Catalog as...
View ArticleRe : Now is a Outlook Addin available for Servicedesk
This is an external tool that appears to integrate with ServiceDesk Plus so I suspect you will need to contact the vendor to get access.regardsset3 Solutions
View ArticleRe : Now is a Outlook Addin available for Servicedesk
Yes, I've already emailed them, thanks!
View ArticleImporting Requests with Original Date
Is it possible to import requests from 1 SD server to another and keep the original date? When I export to Excel or CVS the date is formatted and it no longer allows it to be imported into the new...
View ArticleRe : Encryption Hardening for ServiceDesk Webserver
Hi TracyThe underlying technologies are Java and Tomcat.If you google those algorithms and Java/Tomcat you can see they are supported however that doesn't mean they were implemented. Lets not forget...
View ArticleRe : Query Report Help - Problems
Hi AndrewYou can create this report using the custom report wizzard. More information on how to use the custom report wizzard:...
View ArticleRe : Converting msquery to excel or access query
Hi VedruynIf you are using Access or Excel then create an ODBC connection to the data source and use that to map the relationships (rather than converting the query)In access you have quite a powerful...
View ArticleRe : Converting msquery to excel or access query
Further to this if you break up the logic as below you should have a lot more success :D-- FIELDS YOU ARE DISPLAYINGSELECT wo.WORKORDERID "Request ID",mdd.MODENAME "Request Mode",aau.FIRST_NAME...
View ArticleRe : Now is a Outlook Addin available for Servicedesk
Where were you able to get it from?
View ArticleRe : Importing Requests with Original Date
Hi StevenWhat version are you using?I am pretty sure there is a bug with the created date as I have seen this in the forums before.
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