Re : average survey report
Hi,You could use the query below to generate the report.SELECT MAX(ti.FIRST_NAME) "Technician",(sum(sadt.RATING)/(count(sadt.RATING)*(select count(SURANSID) from surveyanswers)))*100 "% Rating" FROM...
View ArticleRelease 9, close changes
After I upgraded to release 9 my formerly "Completed" changes are now visible in my filter "My open Changes".Did I do something wrong when I went through the wizard because I want my old "Completed...
View ArticleRelease 9, search for requests
Now when I have upgraded to release 9 I can't use the search field in a way that I used to.A default search doesn't result in anything, it's all blank.I'm trying to search for keywords in an open or...
View ArticleRe : Now is a Outlook Addin available for Servicedesk
HiUDK has change the charge for the application, so not just fit the regular big enterprise customer.What we have done is now is that we have diffrent versions of itSo no it as of now a good deal
View ArticleHow do I associate a task type to a service request template?
How do I associate a task type to a service request template?I have created a task type (User Creation) and a number of different tasks (create in AD, assign to security groups,set print permissions,...
View ArticleNeed a query please.
Need a query please, i have some additional fields for requester that are in Georgian language, i have listed all information i need from query. Request created time, subject, mobile, რეგიონი,...
View ArticlePublish this solution in Customer Portal also
Hello,We try to show solutions to customers portal. I checked "Publish this solution in Customer Portal also" but when I login as a customer the solution is not available. What could be the problem...
View ArticleRe : Applying Business Rule in Service Catalog
Bumping because we would like this feature as well.Our business use is we have a request to build a server for example, and we have multiple locations. We would only like to have one "Windows/Unix...
View ArticleRe : Publish this solution in Customer Portal also
Hi Onurhas the solution been approved?Depending on who wrote the solution there may need to be an approval done
View ArticleRe : SQL for the first interation on a Request
Hi GuestServiceDesk Plus keeps an audit trail of all interactions on a request.This audit trail is kept in a table called workorderhistoryYou have two "trigger" events so its just a matter of finding...
View ArticleRe : Can not log into Service Desk after Restoring backup
Hi Akka, Please send a mail to support@servicedeskplus.com with a direct contact number and we will give you a call to further discuss about this issue.Please attach the link to this forum post for...
View ArticleRe : Scheduling the AD user / Asset scan an di=nport at specifuc time of the...
Thanks Priya!That will be great. Now, I cam make some script to reset the schedule in regular basis.Ben
View ArticleRe : Can i search for last logged in users
That I'm aware of, but I need to search this field, to find quickly where he has logged in as latest.We are now using Lansweeper for this but want to use it from SDP.
View ArticleRe : SDP not fetching the correct Display Name of the requester
These are service accounts and do not have any other details associated with them.I would like to understand why the regular AD import Scan job does not work and manual import of requesters works only...
View ArticleRe : Can i search for last logged in users
Hi BSWAdminYou can ask for it as a feature request.If you need it sooner feel free to reach out with a budget and a time-frame and I may be able to provide an alternative (not for free though) :DAndrei
View ArticleRe : Can i search for last logged in users
We do have this on our Feature's List and you may tack this further with a Feature Id: SDF-40370.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : SDP not fetching the correct Display Name of the requester
Schedule AD import will fetch the Objects from the OU's which were selected during the previous AD import. We need to check whether the Schedule AD import starts at the time when it is configured for...
View ArticleRe : DueBy Date
HiI think you'll find the Technician is marked out as being on leave or some other such state in the Home Tab->Scheduler on the Due Date - hence you get the error advising you when you assign them...
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