Re : Request Approvals not showing correct status
We would like to have a remote session to look into this issue. Please send in your contact details to support@servicedeskplus.com referring this forum post.Thanks,K. Andrew NavinSDP Support -...
View ArticleRe : 1st level resolution rate
Demetrius,Please use the below query.select wo.WORKORDERID 'Request ID',wo.TITLE "subject",LONGTODATE(wo.CREATEDTIME) "CREATEDTIME" from WorkOrder wo LEFT JOIN WorkOrderHistory woh ON wo.WORKORDERID =...
View ArticleRe : Multiple approval stages for service request, when added from 'actions...
This is a good workaround provided you do not have any Department Heads configured.Thanks,K. Andrew NavinSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Logo will not change
Hi Dave,The possibility is that the logo would have been added under Admin-> Organizational Details and not under the Self Service Portal Settings. We request you to make sure the logo is...
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Re : GET FULL DETAILS OF A REQUEST VIA API
Hello,Can you provide an answer about the previous questions please?A. To get one of the 4 information in the answer of the GETREQUEST call: Resolutions, Conversation, Worklog and NotesB. To attach a...
View ArticleRe : Requests nor updated within 5 days.
Please try the below query.SELECT wo.WORKORDERID "Request ID",wo.TITLE "Subject",aau.FIRST_NAME "Requester",ti.FIRST_NAME "Technician",std.STATUSNAME "Request Status",pd.PRIORITYNAME...
View ArticleRe : 1st level resolution rate
Hi Dimitri,You can edit the group name and then run the query.This fetches the requests that were not assigned to any other group.select wo.WORKORDERID 'Request ID',wo.TITLE...
View ArticleRe : Nested reply and incident templates
Use this feature Id SDF-48957 as a reference.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : 1st level resolution rate
Hi Rachana, The query does not provide the expected result: I opened one of the requests on the report and noticed it had been assigned from "IT Service Desk" to "IT FIELD SERVICES" and back. We only...
View ArticleRe : Sites on Service Desk
Currently we do not have any option to let the Requester's change the site field.As a workaround what about adding an additional field on your templates using which you collect the current site of the...
View ArticleRe : Introduction of Project Management in ServiceDesk Plus!!!!
Hi Uma, Do I understand correctly that since the validation phase has started now, the PM Module will be available in the foreseeable future? *sort of starts being excited about this* Steph
View ArticleRe : Report range time ( between hours )
Please use the below query.Run it under reports tab-->new query reports section.select monthname(from_unixtime(wo.CREATEDTIME/1000)) 'Month',sum(CASE WHEN...
View ArticleRe : Group by
I apologize,I couldn't make out the requirement from the earlier post,could you please explain in detail.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View Articlecreate a ticket via email
can you provide the some details how user can create a ticket via email on manage engine
View ArticleRe : create a ticket via email
Hello,The first thing you need to do is configure your Mail Server Settings within the...
View ArticleRe : create a ticket via email
http://www.manageengine.com/products/service-desk/help/adminguide/configurations/helpdesk/email-configurations.htmlRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : 1st level resolution rate
Hi, This looks to be a really helpful report, please could you tell me how i adjust this so it is looking at specific days, and not having changed technician, so i can use this as a same day, first...
View ArticleRe : Wildcard SSL Certificate
Please send in your contact details to support@servicedeskplus.com referring this forum post so that we can have a remote session to look into this issue.Thanks,K. Andrew NavinSDP Support -...
View ArticleRe : 64 bit?
64 bit installation offers better stability (especially in high load environment) because of the possibility to allocate more memory to the application. We are currently working on performance numbers...
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