Re : Adding a field to change template
Hi can you advise how I add the implementer to the change once I have created it.and other change roles thanks
View ArticleRe : Daylight savings time did not update 8.2.0 Build 8212
86 -2.2E+07 Eastern Standard Time* US/Indiana-Starke 96 -2.2E+07 Eastern Standard Time* America/Knox_IN 108 -1.8E+07 Eastern Standard Time America/Panama 109 -1.8E+07 Eastern Standard Time*...
View ArticleRe : report time frame last 8 hours
Version 9.0 Build 9001Database MSSQLThis report shows data for last weekSELECT longtodate(wo.CREATEDTIME) "Created Time",wo.WORKORDERID "Request ID",wo.TITLE "Subject",cri.FIRST_NAME "Created...
View ArticleRemote Control via SCCM
Hi there,today we found out about the remote control feature now beeing able to make use of CmRcViewer.exe.Unfortunately we can't manage to get this to work from SDP.When we click on the Remote Control...
View ArticleRe : Mail Server Fetching drops after update to 9001
Jonathan,Make sure you take a backup before upgrading. Replace the attached updatemanager.bat under SDP-home/bin folderRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Mail Server Fetching drops after update to 9001
Priya,Thank you for that I'll try it later tonight. I did attempt to do a standalone backup but it too failed last night. Similar error to the main update failure.Regards,Jonathan
View ArticleRe : Support Groups and their technicians
The below query gives us the result on group and tech. But I want to filter by group and the member like matrix report.. Also would like to add the role of tech..How do we do that?select qd.QUEUENAME...
View ArticleRe : Adding a field to change template
The equivalent 'Technician' name in Change Module is represented as 'Change Owner'. However you can change the 'Change Owner' name as 'Implementer' from Change Roles secion: Admin==>Problem/Change...
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A Guide to speedy resolution
Part 1Working with a client the other week we were expanding upon the Incident management workflow in ManageEngine ServiceDesk Plus. The issue of effective Incident resolution came up and I expanded on...
View ArticleRe : A successful report and a failed query when generating aging report
Hi,Please send us the below details to write the SQL query.1) Database: MYSQL or MSSQL or PGSQL2) Version and Build of ServiceDesk plus you are using.Login to ServiceDesk Plus, click on Help > About...
View ArticleAfter update to 9.0 Build 9003 we cannot change currency via Purchase /...
I have spoken with the Managed Engine who have informed me this cannot be fixed and we will need to roll back. I don't think this is acceptable, has anyone else had this issue
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Search broken & unable to rebuild index
Hi, unfortunately, I am also affected by the search malfunction after update to 9003.I have tried to run the index rebuild, however, it seems there is a bad typo in the batch or elsewhere as it keeps...
View ArticleRe : Grant CC'd users visibility of a request
Hi Priya,I think you've misunderstood the requirement. I thought I made it pretty clear The requirement is for a user who has been CC'd to be granted permission to view the request in the SDP...
View ArticleRe : Grant CC'd users visibility of a request
I agree with Richard, has this feature request been misunderstood all along?
View ArticleRe : Grant CC'd users visibility of a request
Hi Priya K,Thanks for your feedback, you may very well be right "CCed user through email will be notified when a request is created/resolved/Closed. This feature is available in the application" but is...
View ArticleRe : Grant CC'd users visibility of a request
<sigh>Even if the request description is accurate, increasingly, I have no confidence we'll ever see it.As part of a review we're undertaking on our SDP licensing and costs, I've spent my morning...
View ArticleRe : Service Request Variables in Reply Templates
+1 my support.We've not used reply templates a lot in the past because of the lack of variable support. Since 9.0 has added this we were looking at starting to use it more, but the lack of Service...
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Re : Daylight savings time did not update 8.2.0 Build 8212
here is a test that was done after changing to 153it changed my time to the correct time zone under the personalize window (see screenshot) however, when i make a note or create new tickets the time is...
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