Re : Created an extra technician record, can I delete it?
Goto the installation folder,ManageEngine\ServiceDesk\bin folder and double-click on the changedbserver.bat and the pop-up window will give the current database which is being used by the...
View ArticleRe : Auto-close Incidents attached to a Problem and/or Change Request
We can set this up for Problems under Admin\Problem Closure rules but doesn't have this functionality for Change Module.We do have this feature on our Feature's List and you may further track the same...
View ArticleChange Report with Associated Requests
I am trying to generate a report on Changes to capture the total amount of work done including work done on associated Requests as well. Testing out to see what work could be shown it does not appear...
View ArticleRe : Created an extra technician record, can I delete it?
I found the changedbserver.bat file, and it confirms the database ServiceDeskOld. I've run the delete query and the record TechnicianID 5102 is gone. However, he still shows up in the Support Group...
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Re : Closing Requests submitted by InfoPath Form (from Sharepoint site) to SDP
I'm afraid this hasn't worked as I've just tried to close a couple of these InfoPath form requests. It is still bouncing back saying it is 'Undeliverable' and that the email address cannot be found....
View ArticleGenerate the assets report with WO/PO number and purchase cost
We have requirement to generate the assets report with PO/WO number, purchase cost and Current Asset Value with related each assets. We have visit the report tab to generate the such report. we found...
View ArticleRe : MESD+ Integration with SCCM
Hi dcearlockDefine what SCCM integration means for you please.Also would you consider 3rd Party integration options and are you willing to pay for it Andrei
View ArticleRe : Single Sign On
Hi StefanTry making the site not trusted for those users in the Internet explorer options.I believe this should stop the browser from submitting the NTLM v2 credentials for those users and avoid the...
View ArticleRe : Closing Requests submitted by InfoPath Form (from Sharepoint site) to SDP
If you take a look at the screenshot carefully,you can see that the e-mail address has a space in the beginning(within the double quotes).I would suggest you to edit the criteria again and make sure...
View ArticleRe : Closing Requests submitted by InfoPath Form (from Sharepoint site) to SDP
Thanks - sorry for missing the obvious! I had put a space after the comma automatically when typing, not realising it would be included in the email address.
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Re : generate report with latest worklog
Hi,You could get this by login to ServiceDesk Plus --> Reports --> New Custom Report --> Select a Module as TimeSpent --> Proceed to Report Wizard --> You could choose the necessary...
View ArticleRe : Created an extra technician record, can I delete it?
No, technicianID 5102 is not in queue_technician.
View ArticleRe : generate report with latest worklog
Thank you, however I was looking for a report that only shows the latest worklog instead of all worklogs. Is there a way to filter it to only show the latest?
View ArticleRe : Created an extra technician record, can I delete it?
Now I'm looking at the support groups again and ASmith isn't there. I'm sorry, maybe something was cached in my browser but it seems like it's all OK now. I promoted the Requester ASmith to...
View ArticleRe : Single Sign On
Hi AndreiThank your for this idea.We will discuss this with the Team.Looks like we will not find some easy Workaround for this ...ST
View ArticleRe : Signle Sign On
Hi PriyaThank you for reply.We already did this - without positive result.Looks like we Need to implement some Kind of trust or AD-LDS ....Best regardsST
View ArticleLicensing - Adobe Creative Cloud
What’s the best way of inputting Adobe Creative Cloud subscriptions into SDP? Each subscription allows a variety of Adobe products to be installed during the subscription period. Is it best to...
View Articlebackup MESDP production db and restore to MESDP Dev db
We currently have a development environment that runs the default DB software. We would like to be able to backup the production db (MSSQL) and restore it to a new db file and connect our dev...
View ArticleRe : generate report with latest worklog
Hi,Please use the below query.SELECT wo.WORKORDERID "Request ID",max(aau.FIRST_NAME) "Requester",max(wo.TITLE) "Subject",max(qd.QUEUENAME) "Group",max(ti.FIRST_NAME) "Assigned...
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Re : New incident drop down
Hi Andrei,I tried today different browsers but no chance.This is French text, but as you can see, items are not sorted alphabetically at all (I don't even understand what the order is) :jframeau
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