Re : Attachment was broken in License Agreements
We will work on this issue and update you.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Schedule Request Status Change doesn't work
Priya:First my ticket number is #7064954 if that helps.Second my issue is that when I change a ticket from open to onhold nothing happens. There is no window for the scheduler or anything. It just...
View ArticleRe : Report that will generate
Hi,Please use the below query. MSSQL DatabaseSELECT TOP 10 max(aau.FIRST_NAME) "Requester" , COUNT(wo.WORKORDERID) "Request ID" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT...
View ArticleRe : REPORT REQUEST - Software License Allocation Audit
That worked perfectly!Thank you so much!
View ArticleServiceDesk Plus 9008 Released
Dear Users,SDP 9008 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlNew Features in 9008 SDF-56428 : New 'Self Service...
View ArticleReport
You provided me with a solution to query my request: I am new to this and wondered, is there a report that I am to modify or build this from scratch?Thom Please use the below query. MSSQL Database...
View ArticleRe : Report
Thom, This is a SQL query. In this we can modify the count by changing the value next to TOP and the <from_thisweek> and <to_thisweek> are templates and these can be replaced with the below...
View ArticleRe : ServiceDesk Plus 9006 Released
I have submitted a support request. In inquired as to the status of this request the other day and have yet to receive a response.
View ArticleRe : Created an extra technician record, can I delete it?
Thanks for the reply. The current state of the user is that the person in question, Albert Smith, has been reimported from AD and is sitting in the Requester group. "Albert Smith" does not appear in...
View ArticleRe : Missing clients in Service Request forms for technicians
Looks like it was the Sites which was indeed causing the issue.The user who was not being displayed on the search was assigned to site but the Site had no name(the name was blank) which made it hard to...
View ArticleClosing Requests submitted by InfoPath Form (from Sharepoint site) to SDP
We have some InfoPath forms in our SharePoint site which, when submitted, are sent to SDP. SDP recognizes these forms as originating from sharepoint@domain.com. This email address doesn't exist (a...
View ArticleQuery Report on Specific Software Installed Systems
I have tried hacking together a few of the queries listed on here, but I can't seem to get it to work. I am needing a report to show the computer name, assigned user, and asset state (preferably...
View ArticleRe : Back-up technician
option to configure backup technician to get applied on the CREATED DATE of the request. We do have this on our Feature's List and you may track this further with a Feature Id: SDF-44559.MaljeevSDP...
View ArticleRe : Closing Requests submitted by InfoPath Form (from Sharepoint site) to SDP
You may add this e-mail address under Admin\Notification Rules\Junk Notification filter after which there will be no notification send to this address from the application.MaljeevSDP Support -...
View ArticleRe : Created an extra technician record, can I delete it?
You may execute the below query in the database and see if the ghost Technician goes away:delete from helpdeskcrew where technicianid=5102;For MSSQL database,connect to the query analyzer of the SQL...
View ArticleRe : Closing Requests submitted by InfoPath Form (from Sharepoint site) to SDP
Thanks very much - nice to know it was such a simple solution.
View ArticleRe : Unable to assotiate group to template
I couldn't recreate this scenario on my end.We do have another scenario where an Administrator(user with SDAdmin role) assigns the template to a Technician Group in which he is not part of and then the...
View ArticleRe : Created an extra technician record, can I delete it?
It looks like it should run, as there is a technicianid 5102 in the helpdeskcrew table, but I haven't executed it yet as I'm trying to make sure I'm looking at the right database. The one I think it...
View ArticleRe : Service Categories
Julie,All the templates can be restricted for viewing by Requesters\Technicians by assigning the User Groups or Technician Groups,the settings for which is present at the bottom of each template.So its...
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