weird login
Hello,When i navigate to SDP i get a box to seek a login. I enter this....Once i enter this then i come to the SDP login page. I enter my credentials again.Why do i need to do this twice? Seems...
View ArticleRe : weird login
Please add the ServiceDesk Plus URL to the local sites(Tools-> Internet Options-> Local Intranet-> Sites) in your browser and check if the issue persists.You get a window's login prompt if the...
View ArticleRe : Report respond time and resolution time in percentage
Hi, We are using MYSQL. Tried few queries from online.Still not able to find any that able to provide report with percentage.
View ArticleRe : Clean up of Product List
Yes, you can change the Product in the Purchase order without reopening the PO.Execute the query given below in new query report under reports tab and send me the outputselect * from...
View ArticleRe : send notification failed
Please find the error trace in the logs given below:Caused by: com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.1 Erro ao enviar. Altere sua porta para 587. Caso ja tenha feito a alteracao, verifique...
View ArticleRe : Servicedesk Plus Migration (Mysql)
Daniel,Fresh installation of 8127 will have PGSQL/MSSQL. Mysql database was used until 8123 build. Since you current backup is of 8127, you have to install 8127 with PGSQL and restore the data. Though...
View ArticleRe : improper behavior for approval actions
Please let me know the browser in which this issue is reproduced and also the build number of the application from About link.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of...
View ArticleRe : Can't give Poor or Very Poor results on surveys ???
I've created the support file after duplicating, how do i get it directly to you? For now I will mail it to support in general hopefully you can find it from there!
View ArticleRe : Customer satisfaction level selection, when closing the request
Baran,This is good option. Let me forward your requirement to the develoepemnt team.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : dashboard in sdp
You can take these counts using the New custom report under Reports tab. However to have it in a Dashboard is currently unavailable in the product.Regards,Priya KSDP Support - FAQServiceDesk Plus -...
View ArticleRe : Can't give Poor or Very Poor results on surveys ???
I have received the support file. We are analyzing this issue.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleGroup becomes not assigned after filling requester's name
We use request templates which associated with groups of a techniciansIf the requester creates a request personally then the group assigns correctlybutIf the technician creates a request on behalf of...
View ArticleRe : Clean up of Product List
Yes I know you can change the name in the product module under admin the problem is if that product name already exists obviously it cannot be listed twice. And you cannot delete the incorrect name...
View ArticleRe : improper behavior for approval actions
Service desk Ver 8.1.0 Build 8121 IE version 8.0.6001.19401
View ArticleRe : Group becomes not assigned after filling requester's name
Hi,yes we used to have the same issue, but it's definitely fixed in the latest build.Regards,Dean
View ArticleRe : Group becomes not assigned after filling requester's name
In IE 9, Group field will go blank after selecting the Requester name in the new Incident page. This issue has been fixed in the version 8118. We request you to upgrade to the latest version to get...
View ArticleWhy is Site not a CI in CMDB?
Sites are one of the core components of objects in the helpdesk... almost everything must be tied to them. However, they are missing from the CMDB and the relationships between objects. \ Can...
View ArticleRe : Why is Site not a CI in CMDB?
Hi user,Yes.. Site should have been modeled as CI and it was a miss out. We will consider to have Site as CI. Our apologies that we are not in a position to provide any time line for...
View ArticleClik here to view.
Outlook Add-in for Service Desk Plus
Hi, I am working on an Outlook add-in for SDP. First of I want to complement you on the API development and the features that you have implemented. I would like to ask you what is expected from the...
View ArticleRe : Task Report
Strange I am running this query but not getting any data ? (mysql) Thanks & Regards, Gaurav Jetly | Director, IT | Cloud & Hosted Services | Kronos Incorporatedtel: +1 978 947 5125 | mob: +1...
View Article