Re : ambiguity with task of *unapproved* changes
N/A displays the Schedule start time of the Task.I will forward the feature to show the corresponding Request,change,project,problem etc as Unapproved to the development teamRegards,Priya KSDP Support...
View ArticleRe : Change Request ID from the default
Hi,We have this feature in our roadmap. Use this feature ID SDF-33836 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Notifying Technician Template
Julia,When a user replies to a request, servicedesk will map the email address with the user Id present in the application and displays the username. If the user is not present, email address is added...
View ArticleRe : Schedule Requester CSV import
ScheduleCSV import of requester option will not be displayed on the UI. However you can check whether this schedule is enabled under Support-->Schedule Activities.regards,Priya KSDP Support -...
View ArticleRe : Ticket Aging report for certain Groups
Please edit the group name and then run the query.SELECT COUNT(WORKORDER.WORKORDERID) 'Total Pending Count',COUNT(CASE WHEN DATEDIFF(day, DATEADD(s, CREATEDTIME/1000, '01-01-1970 00:00:00'), getDate())...
View ArticleRe : MYSQL WorkOrder days open not including time onhold
Please use the below query.SELECT wo.WORKORDERID 'Request ID',aau.FIRST_NAME 'Requester',wo.TITLE 'Subject',ti.FIRST_NAME 'Technician',rtdef.NAME 'Request...
View ArticleRe : Hotfix 8118 released
" When copy / pasting formatted text, images or URL’s we often get a black box (image) and we are unable to continue working in the request." Same thing here... pain in the butt. It's strange.. it's...
View ArticleRe : Site as Criteria in Business Rules
Hi Maljeev,Also, when an auto ticket is raised from OpManager it cannot be configured (the site) so what i've tried is that the subject contain i.e. VPN - Chicago set Site "Chicago HQ" , the thing is...
View ArticleRe : DotnetNuke - Service Desk API - Authernicate
You can authenticate the user by passing the Username and Password but we don't yet facilitate fetching the Requester information.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your...
View ArticleRe : ambiguity with task of *unapproved* changes
Hi Priya Thanks a lotBest regards, Marc
View ArticleRe : Service Category icons
Currently it is possible to customize the Service Category icon only in the Enterprise Edition and this is an issue and will be corrected in a future hotfix where we will be making it available in...
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Migrate Servicedesk to SQL 2008R2 and Front End server
Hello servicedesk, Please provide me with the correct upgrade path to do the following:Currently we have Servicedesk application and database (not sure if its MySQL or Postgress) installed on a Win...
View ArticleRe : Manual Scan of Windows PC will remove all Software (8200)
Support File is sent. RegardsThomas
View ArticleSDP License Management: Downgrade right
Hi All, when building the Software balance it would be good to be able to enter also the downgrade relations. E.g. I have Windows Server 2012 Licenses, but since I have not upgraded them, the 2008R2...
View ArticleRe : Pop up when requesters choose a priority
I am looking for something along these lines as well. Is this on the development horizon at all?
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Re : The select technician list is blank on request page
Hi, The build number is 8109. It happens for all the login of technician, the technician's permission is as below.We tried both IE and Chrome. Thanks The technicians have 3 roles, 1 is SDguest, 1 is...
View ArticleRe : Expected release date for new Change Control module
Hi Uma,I have been tasked by my manager to properly document our Change Management process. I expect that, because I still have to do my regular tasks, it will take me 3 to 6 months to complete a draft...
View ArticleRe : Expected release date for new Change Control module
Hi Michel,Could you confirm that you are still on track to release this update in the next 3 months or so? I am sharing our current visibility on the schedule. At this stage I believe 3 months should...
View ArticleUser priviledge: "Adding Requester" issue ..
Dears,I've created a new Role named "Operator" in SDP 8.2 , and I'd like to disable the "Adding Requester" function for Operator group's members.For this, I've already un-checked "Adding Requester" box...
View ArticleRe : Ticket Aging report for certain Groups
Thanks however I receive the following error:"java.sql.SQLException: Ambiguous column name 'CREATEDTIME'."
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