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External Action Plugin Feature in SDP.
The External Action Plugin option has been added in SDP 8202. In some customer environments, when a request is created there might be a requirement to perform some action on some other application. For...
View ArticleRe : ServiceDesk Plus 8202 Released
We have recalled the 8202 build due to upgrade failure on MYSQL 4.1.18 as described below and will most probably come up with 8203 today fixing the issue.Those who have already moved to 8202 can have a...
View ArticleAndroid App for ServiceDesk Plus Released
Dear Users,We are happy to announce the availability of the native Android App for ServiceDesk Plus.The app can be downloaded...
View ArticleUpdate error
Good day!When I try to update from version 7022 to version 7055 gives an error "There are no primary or candidate keys in the referenced table 'DomainInfo' that match the referencing column list in the...
View ArticleRe : ServiceDesk Plus 8202 Released
Hi Manningham, Please generate a support file under Support tab and forward the same to servicedeskplus-support@manageengine.com . The same will help us to resolve the issue faster. Thanks for...
View ArticleRe : Report with IP address
Is it possible to get a report for all assets/devices with an IP address? e.g. printers/switches/servers/workstations etc?
View ArticleRe : Update error
Do a fresh install of the application on 7022 and upgrade again to 7500 and it should work.You may check out the below link for Build specific installation and upgrade...
View ArticleRe : Integration ServiceDesk Plus with JIRA
Please refer to the below link where we have an update on JIRA integration:https://forums.manageengine.com/topic/external-action-plugin-feature-in-sdpMaljeevSDP Support - FAQServiceDesk Plus - Help...
View ArticleRe : External Action Plugin Feature in SDP.
The earlier post talks about the overall feature and the ways to enable it in the request details page. This post will cover the details about the implementation class. As specified earlier, the class...
View ArticleRe : helpdesk tab of dashboard not showing for site restricted technician
We also would like to see this functionality. As it stands, the dashboard view is useless to us. If there is no current ETA on this feature, can we at least get the option to remove the dashboard tab...
View ArticleHide Dashboard Tab from Technicians
Is there a way to hide/disable the Dashboard tab for technicians? Until the dashboard is customizable, it really adds no value to our technician experience and we would prefer to hide it for the...
View ArticleRandom Asset information Changes
Using Service Desk Plus = Version 8.1.0 build 8125 - After the daily asset scan some of the workstation objects will show as failed to scan. When I check the asset usually I see a change in the...
View ArticleRe : Cannot merge service requests
Usually there is no issue merging service requests - the only thing I noted in your example is you don't have both requests check marked. I don't know what verison/build you are using - we have 8.1.0...
View ArticleRe : Issues with version 8.2 Build 8200
This is a really annoying "feature". Quite a few of our communications are being created as hidden, even though the email address is a requester address, not a technician. I would like to request that...
View ArticleVariable for Email Notification (Date and time of closing the request)
Hi,I want to ask for the variable used to have the date and time of closing the request so we can add that to notifications to requesters.Your immediate response is highly appreciated.Thanks,Mark
View ArticleApproval Tab for PO
Hi, Can we suggest that for the POs, that there be a separate Tab to Track Approvals (kind of like in Change) so at a glance it is easy to tell who has/hasnt given approval?Thanks.
View ArticleCant change db (pg to mysql)
Hello,We are having some problems to change the default db (pg) to myqsl.we fallow the process in the ManageEngine documentation:1. Stop server2. Backup data3 changeDB script4. Restore data.In the 4th...
View ArticleInstall Stopps
Everyone,Attempting to install on CentOSThe install script almost finishes and ends with this;-Initialize the pgsqlProblem in Initializing Postgres[OK]Also what is up with the documentation, there is...
View ArticleRe : External Action Plugin Feature in SDP.
The sample JIRA integration is ready. We have externalized the configurations for the menu invocation to a xml, so that customers can try it out easily at their end without the need to write java code....
View ArticleRe : SSO AD Auth Error
Hi,Please login to ServiceDesk Plus, go to Admin > Windows Domain scan, edit the domain SLDHC.NET, change the domain name to SLDHC, save the settings and check whether it resolves the...
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