Re : FAILURE :E-mail settings saved successfully. But error occurred while...
Hi Cool blue,Good Day,Kindly login to your mail server and restart Microsoft Exchange IMAP/POP services as well as the application services.Check if this resolves the issue.
View ArticleIssue importing *.mpp files
We are currently on Build 9226 and cannot import MS Project files - "Error occurred while importing project". Any ideas why and where I can begin troubleshooting?
View ArticleChange notifications
Is there anyway to limit the number of notifications sent. Example John X is a Team Leader, Reviewer and is also a Change Approver. When a change is Approved for Production, a notification goes out...
View ArticleRe : Issue importing *.mpp files
Hi,We did have issues in importing projects from MS Projects however the good news is that the issue has been fixed in build 9237. Kindly upgrade the application to 9237 or above to be able to resolve...
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Re : Change notifications
Hi,This can be controlled from Admin--> Stage and Status. Here you can configure who get's to be notified when the change moves to a certain stage/ status.RegardsPrince Rozario
View ArticleRe : Can’t access all requests
Hi Lukas,Could you please try the below API call and let me know the...
View ArticleRe : Can’t access all requests
The response is<?xml version="1.0"?><operation name="LIST"> <result> <status>Failed</status> <message>Reference is not allowed in...
View ArticleRe : Add Contents of Custom Field to Task Title
Hello.You can achieve this using Custom Triggers + API. ----------------------SDPAdmins.pl - Piszemy o SDP i nie tylko.https://www.facebook.com/SDPAdminspl-128393794236437/ - Like us on Facebook :)
View ArticleRe : Technician Help
Morning All, I wondered if anyone else has any ideas about this at all please? It isn't as simple as Kenneth is talking about because I have tried everything with the user other than deleting the user...
View ArticleRe : Reports on the selfserviceportal
Hi Ben,Good Day,The only option available to share the reports to requesters in the application is to send the report via email. Unfortunately as of now we do not have an option to share the report...
View ArticleRe : How to change field SITE using Work_order field value?
Thanks!Now I make rule like that:if($CS.getText("WorkOrder_Fields_UDF_CHAR4")==="Kiev / Киев"){ $CS.setText("SITE", "Kiev / Киев");} But it change the value only in this request. Is there any way to...
View ArticleRe : Send alert
Hi Hossein,Good Day,Yes, with the help of custom triggers we do have an option to remind the user or technician based on a certain criteria. You do have an option to send custom notifications.Here is...
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service desk error and db repair?
hi all newbie herei have taken over servicedesk from a ex colleague and we have started to get this error we are running windows 2012 , sql 2008 is there a repair util for this?here is a screen shot of...
View ArticleRe : Technician Help
Hi IT Team,Good Day,Scenario one :Let me explain the current behaviour of the application,When you create or edit a template we provide options to associate it to support groups (technician group) as...
View ArticleRe : What is the correct format for importing XLS files for Contracts?
Hi Guys,Good Day,It is the same standard procedure just like how you import requests from XLS file.Steps:1. Click on the contracts tab2. Select the option import from XLS file.3. Select the file.4. Map...
View ArticleRe : Mandated Resource Fields Not Being Enforced
Hi Jason,Thanks for the update,We will check the information provided and will get back to you.
View ArticleRe : Send alert
I think its better to send emails via API :) ----------------------SDPAdmins.pl - Piszemy o SDP i nie tylko.https://www.facebook.com/SDPAdminspl-128393794236437/ - Like us on Facebook :)
View ArticleRe : service desk error and db repair?
Hello.Add screenshot :) ----------------------SDPAdmins.pl - Piszemy o SDP i nie tylko.https://www.facebook.com/SDPAdminspl-128393794236437/ - Like us on Facebook :)
View ArticleRe : How to change field SITE using Work_order field value?
With Field and Forms Rules - no. Using external script + custom triggers - i think its possible. ----------------------SDPAdmins.pl - Piszemy o SDP i nie...
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