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Re : service desk error and db repair?
Hi Ian,When the CPU utilization appears to be high, please go to the Support (or) Community tab and send us the below output so as to proceed further.* Threaddump* Support FileThis should help us...
View ArticleRe : Technician Help
Hi Vignesh, I have just had a look at this and I don't have a menu or anything that refers to "Technician allowed to view" under the admin tab for technicians. ThanksAlistair
View ArticleRe : Unable to import requests with additional fields from excel sheet
Hi MK ,Good Day,Please refer to the link below where we have explained how to import requests in XLS...
View ArticleRe : How to change from local to domain authentication for default admin user?
Prince Rozario:Another reason for changing the administrator from local to domain authentication is to make possible the use of the android app to that user.Regards
View ArticleRe : Automatic approval?
Hi Ryan,Good Day,As David suggested the easiest and the recommended way is to use the approval workflow in the Service Requests.
View ArticleRe : can't delete tech group
HelloMay I have this done too please?Let me know what is required from me and I can send to you?Version: 9.2 Build 9238Name of the group to be deleted- AS400 All tasks/requests can be associated to...
View ArticleRe : SSO Setup - NTLM Redirect on logon
Hi Josh,Thanks for the update,We are glad that you have configured SSO on your environment.
View ArticleHow to know who closed the request?
If the request has been assigned to Technician "User 1" and the request was closed Technician "User 2", the notification does not comes. How to know who closed the request?
View ArticleRe : Can someone give me a report query showing the project ID and project...
Hi This is a brilliant query but can we add the title under the projects so more like the sub titles pleaseThanks
View ArticleRe : How to know who closed the request?
Hello.Request -> History tab----------------------SDPAdmins.pl - Piszemy o SDP i nie tylko.https://www.facebook.com/SDPAdminspl-128393794236437/ - Like us on Facebook :)
View ArticleRe : What is the correct format for importing XLS files for Contracts?
4. Map the necessary fields and do the import.Yes but how are we supposed to know which fields to map and where they go and in what order? Are there any examples here? It would be a nice feature if...
View ArticleRe : Add Contents of Custom Field to Task Title
I think that is beyond me at this point. Seems like it would be an easy thing in concept but way over my head I think.
View ArticleRe : What is the correct format for importing XLS files for Contracts?
Note there is no pre-defined formatting since SD+ allows you to match any column of your file with available fields from the module.However, an Excel sample template has been provided in this thread:...
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ServiceDesk Plus API - Filtering Requests
This question has been posing a few issues recently but a number of clients have been attempting to return a list of requests via the API by a specific value on the Request such as Group. As with a lot...
View ArticleRe : Partially hidden description or conversation
Hello,Just sharing the solution I received from support:This icon denotes that you have a quoted text. When you have replied to an email, the previous conversation will be collapsed automatically and...
View ArticleSLA violated for certain group
Hi, I have the following query which shoes the sla's violated for all groups but im looking to group on service desk is this possible. ThanksPostgres Version: 9.2 Build 923SELECT sdo.NAME...
View ArticleRe : How to know who closed the request?
Thank you! Request -> History tab This way I know.The problem is the following:1. If the request has been assigned to Technician "User 1" and the request was closed Technician "User 1",...
View ArticleRe : Change Module
Mr. Paul, We have Change Roles configuration where in you can restrict approval permissions. We also have Field and Form Rules feature to disable/remove the entry in a required field. However, we...
View ArticleRe : Unexpected behaviour change after upgrading to build 9239
Hello,Because of the issue described before, we had to put the upgrade in production on hold. How should we proceed now?Best regards,Demetrius
View ArticleRe : How to transfer custom field values when converting an incident to a...
Hello again,Does anyone have an idea?Best regards,Demetrius
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