Re : Latest patch casuing ZOHO Report issues!
Hi,Please share the information of the report. Click Edit Design from the report and share the screenshots of the fields used along with the filter.
View ArticleRe : Run SD+ as a virtual host
Hi Robin,Good Day,Yes, it should be possible however we have not tested in real time.Kindly refer to the link below which might help you,https://developer.jboss.org/thread/63591?_sscc=t
View ArticleRe : Budget
Hi UmaHas this ever been implemented in Asset Explorer?I would love to be able to track the IT budget in ServiceDesk Plus. We can already use GL Codes in Servicedesk Plus purchasing module. What is...
View ArticleRe : Report to show number of requests / incidnets
Hi Murali, is it possible to do from 01/01/2017 to 01/02/2017Thanks
View ArticleRe : Report to show number of requests / incidnets
Hi,Please use the below query.SELECT qd.QUEUENAME AS "Group",count(case when rtdef.NAME like '%service%' then 1 else null end ) "Service Request",count(case when rtdef.NAME like '%incident%' then 1...
View ArticleRe : SLA violated for certain group
Hi Murali, i get the following No data available to generate the report...
View ArticleRe : SLA violated for certain group
Hi,Please try the below query.SELECT sdo.NAME "Site",count(wo.WORKORDERID) "Total",count(case when wos.ISOVERDUE='1' then 1 else null end) "Sla violated",count(case when wos.ISOVERDUE='0' then 1 else...
View ArticleRe : IP-address field in Assets - Workstation/Server Inventoried table
Hello. This process does not work for me. I followed your instruction and still no IP Address on the report. Please advice.-CVN
View ArticleRe : SLA violated for certain group
hi that looks better, would it be possible to do a report from 01/01/2017 to 02/02/2017thanks
View ArticleRe : SLA violated for certain group
Hi,Please use the below query.SELECT sdo.NAME "Site",count(wo.WORKORDERID) "Total",count(case when wos.ISOVERDUE='1' then 1 else null end) "Sla violated",count(case when wos.ISOVERDUE='0' then 1 else...
View ArticleReport on Ticket Created by Department incorrectly shows "Not Assigned"
I'm running a Matrix Report on ticket created in the last month grouped by Department. Among the results is a "Not Assigned" line, however when I run a new tabular report to see which Requesters have...
View ArticleRequests and tasks for each project by status
Hello, I'm looking for a report that shows the requests and tasks that are associated to a project by status, like this:Project 1OpenOn HoldWork in ProgressClosedRequests56710Tasks34611Project 2OpenOn...
View ArticleQuery Report - Stale tickets
Hello, This might have been posted before and I apologize. I'm looking for the query for a report that shows all requests that are open/on-hold/[custom status] that have not been updated in over a...
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Re : SLA violation in servicedesk plus
Ok, here is the info I can give you: hope this helps=========================== site details ======================================= ================================ SLA Details:...
View ArticleRe : SDPlus - SharePoint Integration
Hello,I would like to have two things that can be done by SharePoint integration or any other solution:1- Asset receiving form that can be filled automatically with the assigned assets to the user to...
View ArticleAuto filling forms - SharePoint or any other suggested solution
Hello,I would like to have two things that can be done by SharePoint integration or any other solution:1- Asset receiving form that can be filled automatically with the assigned assets to the user to...
View ArticleRe : Broadcast message for currently logged in technicians
Small tutorial: http://sdpadmins.pl/49/dodajemy-cos-od-siebie-do-sdp-customscripts/if(sdp_user["USERTYPE"] =="Technician"){ alert("Info for Technicians");}else{ alert("Info for...
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