support group problem
hi i have a problem, admin>support group there is no groups for example "Kakheti" but it is show in request ,please see pictures,best regards,nodar vardiashvili
View ArticleDelete unwanted conversations
We had an issue end last year where the whole notification, emails replies went into a loop.On a ticket we had the requester that activated an Out of office, as well as the Technician assigned to it....
View ArticleRe : Latest patch casuing ZOHO Report issues!
Attached is a report as you requested. Routine Maintenance is a value for the custom field "Request Type".Please advise, thanks!
View ArticleRe : How can I run "Submit for Approval" through a custom menu that is created?
Good day,The example you provided is for the acceptance of an approval.I need a script to bring up the approval box where you put in an e-mail address of the person who needs to approve and then send...
View ArticleRe : Broadcast message for currently logged in technicians
Hi,We are working on broadcast message for Logged In Technicians. Here is the feature ID to track SDF-65596@MKR,In this scenario, It is not recommended to the use the script as the alert popup will...
View ArticleSend email python script
I have set this script up to send an email to one of my vendors from a custom menu. My problem is that I cannot seem to create a format that looks the way I want it. This is the xml code in my...
View ArticleCannot run program "RemoteControlViewer.exe": CreateProcess error=2,
Hello,I want to connect RemoteDestktop from the Agent,I Show the massege "Cannot run program "RemoteControlViewer.exe": CreateProcess error=2, Sistem belirtilen dosyayı bulamıyor "I was update 9.2...
View ArticleNew installation stuck at "Application Layer Started.................."
Hi there,I have a new fully updated Windows Server 2012 R2 VM with SQL Server 2012 installed, though I have also tried using the POSTGRESQL, and when attempting to start the SDP server, the Java window...
View ArticleRe : Vendor record not visible in List
Hi,As per our data model, there is a limitation that a vendor name and site name cannot be same. Probably in your case you may have the "DIENST CONSULTING" already added as a site.Please use a...
View ArticleAPI features for acces to old request in a combined request?
Dear sir,We need to access to some request by API, when a request are combined, the old one that has been combined to a new one is not accesible from the api by the old request id.SDP instead can acces...
View ArticleRe : Boot Camp Feb '17 - Change Management
It would be great if we could see what answer we got wrong. So that we can learn from our errors.
View ArticleJob execution Failure
Hi,I need help to solve this issue, we have many error logs like this and some notifications are not sentJobExecutionFailure: jobId:106671; ErrorMessage: java.util.concurrent.ExecutionException:...
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Re : Boot Camp Feb '17 - Change Management
Great start this camp, got a full mark :DAlso, +1 Marissa, and Ryan.
View ArticleSorry an error has occurred - Custom Report (CMDB)
If we run a customer report against CMDB module, it runs fine.However, if we filter by Desktop or Laptop, we get the large warning triangle and "Sorry an error has occurred" message.If I try and edit...
View ArticleZOHO Project vs. SD+ MSP
We're looking to enhance our project tracking abilities and find the Project module within SD+ limiting. We currently run it as On Prem but have some questions about the differences between products.-...
View ArticleEdit pick list for service catalog additional fields
Is there no way to modify the pick list text in Service Catalog - Additional Fields?
View ArticleE-mail Command logic
Hello,Could you please help us to understand the E-mail Command logic?When an e-mail message is fetched containing @SDP@ in the subject:STEP 1: SDP checks if the e-mail sender has a login in SDP...
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