Re : SDP - Report Features - Generate a report of ticket "History"
Do you have this report for MSSQL? We are looking to track where a ticket gets routed to.Thanks.
View ArticleAddAsset Vs SaveAsset
I am working on IT360 version 9.1 and inside the serviceDesk API it is mentioned that there are two operation "AddAsset" & "SaveAsset", So i have the following questions:-1. what are the main...
View ArticleCreate an Incident or Service Request Field that won't allow duplicate entries?
The manager requested a field be created that allows the technician to "rank" the open tickets in terms of priority according to the customer's request (if 10 items, then rank them 1 thru 10). I can...
View ArticleRe : Add BCC field to notifications
Hi Team, Have you an estimated date to have developed this feature?Thank you, Mauricio
View ArticleRe : Spellchecker language
Hi Team, Have you an estimated date to have resolved this issue? Thank you, Mauricio
View ArticleServiceDesk Plus - report feature - list of vendors.
How can I generate a report that gives me a list of my vendor contacts with emails? Thank you!
View Articlesetting users to be emailed on SLA escalation
This has to do with SLA's on the service catalog. ie.A user is locking out a warehouse in our erp software. on the end of month this is crucial to business and we give it 15 minutes to to be taken care...
View ArticleSort of the Service Catalog
I would like to use the service catalog and am trying to design my templates and am running into a problem. It appears that the items in the service catalog display are first grouped by incident...
View ArticleCan change the service account from LocalSystem to another account in windows?
Dear Support Team,While install ServiceDesk Plus, it use LocalSystem account to start the SDP service on windows. Can I change this LocalSystem to another managed windows account for start up the service?
View ArticleCan use another account instead of 'sa' ?
Dear Support Team,Can I change the MS SQL account from sa to another account while change the database. I've got the concern from my customer that the 'sa' account is not secure enough and break their...
View ArticleWorkflow(s)
Is there a way to setup a workflow that triggers multiple tasks to be created and notify of completion of a task to the next person in line? For example: We hire a new employee. HR requests a new user...
View ArticleRe : SDP - Report Features - Generate a report of ticket "History"
Hi Dave,You could use the query below to get the history details of the requests.SELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",dpt.DEPTNAME "Department",std.STATUSNAME "Request...
View ArticleSearching using operators
Hi team,Is it not possible to search for keywords using operators like AND, OR?As an example, trying to search for a Visio install request using the keyboards "amy visio" (without quotes). I would like...
View ArticleRe : Spellchecker language
We are yet to start working on this feature. Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Can change the service account from LocalSystem to another account in...
Yes, you can change the account in Services-->ManageEngine Servicedeskplus Service-->Properties -->Log on tabRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Set requests to be "on hold" until a specified dat
This feature is yet to be implemented in the Product. We will let you know once this included in the Product. Use this feature ID SDF-46618 as a reference to this case.Regards,Priya KSDP Support -...
View ArticleSeach section in servicedesk
Hi, Was wondering is there any limits in the search criteria, for example: I have a call logged with subject ServiceDesk is great, however if I search for ServiceDesk great it finds nothing. Is it...
View ArticleRe : setting users to be emailed on SLA escalation
SLA Escalation will only trigger emails and it will not get assigned to the technician. If you create a SLA for a particular Site, then technician associated to that Site alone will be listed when you...
View ArticleJSON in Service Desk Plus API
Hi,I am wondering if it is on your roadmap to implement JSON request/response in your API.I have started looking into optimizing the Outlook add-in for Support Center Plus to use JSON to increase...
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