Re : Gamification in ServiceDesk
I like Mark's ideas.Achievements or badges should also be awarded. It will need some kind of rule creation tool.Something with IF criteria1 and/or criteria2 THEN assign X points and/or achievement TO a...
View ArticleRe : template name
Use this query:SELECT cd.CATEGORYNAME "Category",wo.WORKORDERID "Request ID",mdd.MODENAME "Request Mode",aau.FIRST_NAME "Requester",dpt.DEPTNAME "Department",cd.CATEGORYNAME "Category",wo.CREATEDTIME...
View ArticleRe : seeing odd emails to technicians and unrelated history information in jobs
This was introduced in 8.0. Have you set the value as No for Do you want to open the onhold requests upon requesters reply? option so that requests stays in Onhold status when the request replies. This...
View ArticleRe : Attachments for Resolutions
The feature that you have requested is already added in the roadmap. Use this feature ID SDF-21874,SDF-21042 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : ServiceDesk Plus 8210 Released
We acknowledge this has an issue and the same will be addressed in one of future hotfixes.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Technicians Cannot See Requesters
Hi Priya,We finally upgraded to the latest version of Service Desk but the original issue remains. As you have offered a remote session I think this would be a welcome next step, please let me know...
View ArticleRe : E-Mail Reply's to a Request
Please check whether the Subject of the Technician Notification as ##Request ID## variable. If not request the request id variable for the variable list. ##Request ID## will merge the replies to the...
View ArticleRe : ikernel.exe is missing on uninstall
Please send us an email (support@servicedeskplus.com) along with this forum post so that we can provide you a cleanup exe.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your...
View ArticleRe : After fresh installation I can't login as "administrator/administrator".
Did you start and stop the application after connecting to the New Database (Mysql)? The tables may not be created.However during fresh installation you can either choose PGSQL/MSSQL database. Is that...
View ArticleRe : Make sub category non-mandatrory
For now sub-category alone cannot be made mandatory. Category,sub-category and item are linked together. Hence a particular field alone cannot be made mandatory.Regards,Priya KSDP Support -...
View ArticleRe : Technicians Cannot See Requesters
Robert,We can arrange for a remote session. Send in your contact details to support@servicedeskplus.com along with this forum link.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticleRe : No "MySQL" option during the ServiceDesk installation.
Latest version supports Mysql 5.1.50 version.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleHiding License Page in Help menu in Technician View
We are currently evaluating Servicedesk Plus Enterprise Version. We like the software so far. But due to some security reasons we do not want the license information visible to Technicians. Although...
View ArticleRe : Hiding License Page in Help menu in Technician View
Hi user,I feel restricting non admin technicians not to apply license makes sense. I am not sure how many environments need the license info itself not to be shown for non admin...
View ArticleRe : Unscanned workstations disappear from Assets
Hi,In the current design of ServiceDesk Plus, the option to drop the assets which are not scanned for a period of time is not available. You may have to manually modify the asset state to expired or...
View ArticleRe : ServiceDesk Plus 8210 Released
I just resolved the issue by deleting cookies/data/cache.Thanks
View ArticleUnable to close ticket - custom status in tasks
I am unable to close tickets which have tasks that are set to a custom status. The custom status itself is configured to be "completed", and will result in successful ticket closure if used for the...
View ArticleAttach/Associate multiple changes to a single (1) problem
Often a problem will spawn several different changes, each needing their own approval and maintenance windows. Currently ServiceDesk only allows 1 Change to be associated with a problem. We...
View ArticleRe : Add BCC field to notifications
To be honest we haven't got more number of customer requesting for a BCC feature in Servicedesk. Could you let me know the reason for having BCC professional/Business communications. Regards,Priya KSDP...
View ArticleRe : Retain customizations after upgrade to keep corporate look and feel.
That makes sense. We will check the possibility of retaining the customization done in Login page/logout page after the upgrade.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of...
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