Re : Unable to set ticket status to Resolved
If we follow this process we do not get an error message: ticketresolution tabenter textchange status to: Resolved.Tick Add Work Logenter textSave
View ArticleRe : Java PrintScreen issue still there
The java version we use in ServiceDesk Plus is version 1.5.0_11. With regards to the message that you get while copy pasting the image, please acknowledge the message once and then try copy pasting...
View ArticleRe : Business Rule not working
Hi Gdresser, Rajeshkumar,I wish to understand the usage of Business rule for Service Requests. Are you looking to assign Service Request to different technician in Business rule or looking to use for...
View ArticleRe : Status Report - Query
Hi,It is not possible to write a SQL query to get all details mentioned by you in one report. Apologize for the inconvenience caused. Regards,Stephen FancisServiceDesk Plus
View ArticleRe : Report Query Projects
Hi,You could use the query below to get the report on Project details.SELECT projectdet .PROJECTID "Project Id",projectdet.TITLE "Project Title",projectstatus.STATUSNAME "Project...
View ArticleRe : Requests and task in the same report
In the latest build of ServiceDesk, we have bought in Custom Reports for Tasks and Incidents together from the application itself. So you can upgrade the application to the latest on a test server and...
View ArticleRe : Report Needed-All Work Assigned
Hi Schraeger,The Technician Auto Assign is only for Incident and Service Requests. This is not for Tasks and Problems. So please check if the Incidents and Service Requests are shared equally within...
View ArticleRe : Report Open Tasks with Closed Parents
Hi,You could use the query below to generate the report, to get the list of pending tasks associated to completed requests, problems and changes.Login to ServiceDesk Plus, go to Reports > New Query...
View ArticleBusiness Rules
Hi, Have an issue with a business rule by email. Have it set up if subject contains "till" or "register" that it will be assigned to a tech.However an email comes in with a subject that contains...
View ArticleTechnician Out of Office
Hi,One of my technicians asked the question whether there is a way of letting a requester know that he is on holiday if they reply to one of his open calls. I can't find this feature in SDP. Does...
View ArticleRe : template name
Thank You. I am getting errors below on created time. If I remove the format for created time it works fine? Thank you for your help. net.sf.jasperreports.engine.JRException: Errors were encountered...
View ArticleRe : Report Open Tasks with Closed Parents
Exactly what I was looking for.... Thanks a million!
View ArticleConnecting with Mondago
Mondago is an app that would connect our VoIP phone system to third party software to enable us to auto open/populate tickets when someone calls into our call center using ANI technology. Would this...
View ArticleRe : SLA Escalation Notificaton $Group
Has SDF-44380 moved up On The Roadmap at all. Still waiting for it to be released.
View ArticleRe : Business Rules
Keith, Please check if the business rule is created under the requester site. Business Rule is a site based configuration, it will be applied only on the requests which are created from the site....
View ArticleRe : Unable to start service ManageEngine ServiceDesk Plus
Please send the Serverout files from SDP-home/server/default/log folder to support@servicedeskplus.com along with this forum link and your Contact details. We will analyze this issue and update...
View ArticleRe : Custom Report - Want to report on Licenses by Site
This is exactly the report we were looking for too, breaking it down by site. However this query returns:org.postgresql.util.PSQLException: ERROR: syntax error at or near "'Site'" Position: 51
View ArticleRe : No "MySQL" option during the ServiceDesk installation.
Suresh,Please send us your contact details along with this forum link to support@servicedeskplus.com so that we can assist you.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of...
View ArticleRe : New query report
Hi,You could use the query below to generate the report.SELECT (ti.FIRST_NAME) "Technician",wo.WORKORDERID "Request ID", case when ((SELECT from_unixtime(MIN(woh.OPERATIONTIME/1000)) from...
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