Re : Custom Report - Want to report on Licenses by Site
Figured it out. Postgres wanted double quotes for the column headers.
View ArticleRe : New query report
It looks perfect , but one more thing please , i would like it to be grouped by Technician not by request ID . I have tried to change the last code to the following but didnt work . group by ti.FIRST_NAME
View ArticleRe : Set requests to be "on hold" until a specified dat
This would be really great! I just looked at the age of the first post. 6 Years ago *gulp*. Hopefully it is integrated soon.
View ArticleRe : Tasks not being created
David, We tried reproducing this issue in our end with no success. Please check if the prefigured tasks in the template are enabled. If all the configuration are good and if the issue persist,...
View ArticleRe : Creating a 3 level sites organization
Hi Patrick, In ServiceDesk Plus you can create two levels Sites and Support Groups for the technician and for the requester Sites and Departments. There is an option to map a Region to site...
View ArticleRe : ServiceDesk Admin Password Reset
Please send us an e-mail to our Support Team at support@servicdeskplus.com with this forum link mentioned to further assist you on this.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of...
View ArticleMutiple User open tickets for a one machine
First, sorry for my English. I have 3 users who need to open requests for the same machine. how do? The machine was scanned with an assetBR
View ArticleRe : Delete Scheduled Report for Terminated Technician
Upon further investigation we realized we have a bigger problem: Scheduled reports created by a deleted technician got moved to the deleter (which was administrator) but the schedules pointed to...
View ArticleActive Directory Pass - through Authentication
Hello! I've troubles enabling Active Directory Pass - through Authentication.I've succeded in import users from AD.But stuck in AD pt authentication settings.As guide said, I made installation on local...
View ArticleRe : Error when adding requesters
Service Desk Plus-Pro Could ServiceThe request ID's are: 985692 and 6902819This has been resolved. They increased our end user licenses. You are supposed to have a ratio of 1:100. So every...
View ArticleReplying to ticket generates new ticket
I've seen the previous posts before but my problem persists. When a user replies to a ticket the subject line looks like this: [Ticket: # ##2103##] Re: [Request ID :2101] : test My notification email...
View ArticleRe : Replying to ticket generates new ticket
Put ## around the ID number in the subject line that gets sent to the user. This is what my subject line looks like: Re: Request ID : ##$RequestId##: $Title
View ArticleRe : Replying to ticket generates new ticket
that's exactly what i wrote. except i have brackets and you have a colon. Does it make a difference?
View ArticleRe : Replying to ticket generates new ticket
It looks like you have an extra # in yours.
View ArticleRe : Replying to ticket generates new ticket
No, there's a space. So it reads "ticket: # 9999" after parsing
View ArticleAutomatically have a service request (New Hire Request) notify a selection of...
Good day, I am in the process of configuring a new hire request workflow and have a requirement to email a number of non-IT users who do not have technician accounts. I am looking through the...
View ArticleEnforcement of Required fields
We have required fields that need to be populated for every ticket (Category, Level, Priority). When a Help Desk associate creates a new ticket, this is not a problem and enforced the rule. However,...
View Article