Report to show requests per hour of the day
I need a report to show requests per hour of the day for a filtered date range. So I can ensure that I have adequate technicians available during the day.E.g. 24 columns (1 for each hour of the day)...
View ArticleRe : LDAP over SSL User Authentication
Has this been added yet? Our policies requires all password information to be encrypted at all times.
View ArticleRe : Version 8.2 Change management
Dear Service Desk Plus, We are getting these promises from last two years but still Change Management workflow on road map or beta. We are really suffering our whole Change Management Process Gaps...
View ArticleRequest Report Ordered By using Incident Additional Fields
Is there a way to run a request report ordered by one of our Incident Additional Fields? The drop down only shows standard fields.
View ArticleRe : User that is active directory is not in manageengine service desk
Morning,Sorry, I may have been mistaken regarding "being added as a contact". The user was created in active directory several months ago, but his details and profile do not appear to have been pulled...
View ArticleRe : Adding Service Catalog additional fields in email templates
Hi Mtaylor,As of now we do not have an option to populate the Service Category based additional fields in the notification content. However this requirement is available in our product roadmap. Please...
View ArticleRe : Charts in reports do not center properly for printing
Mike,I will check this issue in our end and update you the status at the earliest. PremSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Multi currency
Hi Lyle,Multi-Currency option in the purchase management module is expected to be included in ServiceDesk Plus in the next quarter. If you need early access to the build release to check this feature,...
View Articlesupport transportation
hi i have a quastion : is there any way to support transportation system of my company with the servicedesk plus?i want to define all part of the cars and all of the support that needs by these cars ,...
View ArticleRe : can't delete resolution no matter what the request's status is
We have a internal tool to track all the feature requested by the customer. This feature ID is ID given to this feature. When you want to know the status of this feature you can email us the feature...
View ArticleRe : Report question - Week number from CreatedTime
Check whether this Date filter option suits you.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Report question - Week number from CreatedTime
This would give me a report for 1 week only. I need a report that shows all of the requests for a whole month, BUT grouped by week.
View ArticleRe : Team Foundation Server Integration
We have worked on a implementation for ServiceDesk with TFS. Please let us know if your requirement is only with creating a request in TFS when created into SDP and updating SDP back with notification...
View ArticleRe : Service Desk Asset Scan Issues
Perform a telnet from the Server to the machine on port 9000 (agent port).telnet machinename 9000If the agent port is blocked then you will face this issue.Regards,Priya KSDP Support - FAQServiceDesk...
View ArticleRe : UK/GB locale version?
Zoaky,Have you investigated making these changes via the Translation option within the Admin section of ServiceDesk Plus?For example, with one of our customers we were able to rename the field 'Job...
View ArticleRe : Report question - Week number from CreatedTime
Got your point. The option to group the report based on Weeks is unavailable in the Product.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Report question - Week number from CreatedTime
OK -is there anyway to do this via a SQL Query Report maybe?
View ArticleRe : Line breaks in API
Hi gdresser,Sorry for delayed reply.Please use CDATA to escape the line breaks, <parameter> <name>description</name> <value><![CDATA[I want my tickets to look like...
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