How to Hide or 'Retire' a Support Group?
Hi there, We'd like to decommission a support group (it's actually defined in the Default Settings, and cascaded through Copy to all sites, so effectively, we wish to decommission many support groups -...
View ArticleRe : @@REQUESTE-MAIL=xxx@xxx.com@@ is not working
The Command is @@Requesteremail=priya@zoho.com@@Please let me know the build number of the application from Help-->AboutRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your...
View ArticleRe : WYSIWYG editor in Solutions does not save correctly
We, too, have experienced similar issues. For starters, if we change the font to something like Courier, then find the need to change it back to regular, the font never looks the same as the original...
View ArticleRe : What versions of MySQL does ServiceDesk Plus 8.2+ support?
Is it on the roadmap to support newer versions of MySQL?
View ArticleRe : Service Catalog templates disappear from Admin view
Was any resolution found for this. I am having the same issue.
View ArticlePainting Group field to Incident Template - will not stay in left column
First off their are two columns available in our default template named 'Group', which is odd. When I try to paint them I seem to have painted them and the system says incident template updated...
View Articlepurchase notification
helloi would like to notify automatically certain users when the PO gets approved in all stages
View Articlerepeated groups and departments when generating reports
i'm getting repeated groups and departments when generating reports
View ArticleIncident Management Three Phase Report(s)
Hi sdpTeam I broke down the Incident Management process into three phases. I’d like to have some information in reports for these three phases. Can you build one or more query to get this information...
View ArticleOutlook Add-in and API
Hi,We have been developing an add-in that uses the API to bridge the gap between a technicians email and Service Desk.Many companies have been trying out the add-in and have been very happy with the...
View ArticleRe : Query all asset by single user
Go to Reports-->New custom reports-->All Assets-->Select the Columns you require-->Group by user and execute the report.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticleRe : Can not convert mysql to sql server 2008
Dear admin, I send you my restoreData.bat file. My log when i re-restore the second time Please wait ! Deleting table data in...
View ArticleRe : Custom Report with Tech Last Update Time
I saw those hints, however I still can't figure this report out. What I am trying to do is have a daily scheduled report be emailed out that shows all open requests that have not been updated "Today"....
View ArticleRe : all asset user query
Dear admin,I selected Reports-->New custom reports-->All Assets-->Select the Columns you require . When I select it does not have all the columns that I need : Workstation, Processor, RAM,...
View ArticleRe : Query all asset by single user
Dear admin,I selected Reports-->New custom reports-->All Assets-->Select the Columns you require . When I select it does not have all the columns that I need : Workstation, Processor, RAM,...
View ArticleRe : Custom Report with Tech Last Update Time
After looking at this more, I can't even get the query builder to work.. I try just to start with something simple to check for errors. See below.. It won't even run that, I know it will not return...
View ArticleRe : Custom Report with Tech Last Update Time
Hi Rob, The problem is that the query editor in the SDP GUI detects the word "update" in the query and therefore rejects the query. If you run the select query directly on the database it should run...
View ArticleRe : Can not convert mysql to sql server 2008
Use this bat fileRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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Asset Explorer 1.0.15
It seems the latest version of Asset Explorer is changed Model number of the item. Before this field (Model) was filled from PO.After AE upgrade I see the following changes in the history:It's not...
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