Re : System Logs
For MSSQL you can construct queries as shown below.delete top(100000) from errorlog;Thanks,K. Andrew NavinSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleMake Site field mandatory
I need to make the Site field mandatory when a requestor is submitting a request. I went into the templates and it seems that this is the only field that is not able to be made required (There is no...
View ArticleRe : Bulk Upload Solutions and Custom Fields
Currently we do not have an option to Import solutions. The Bulk Import option is available in Requests and Assets/CMDB module. You can create custom fields for all modules except Solutions.Thanks,K....
View ArticleRe : Reply from request generates new request
Hi Robert,Please let us know whether the parent request is in the status of Open or Closed. If it is in the status of Closed we request you to check the option under Admin-> Self Service Portal...
View ArticleRe : Work log reports
You can create this report ,under reports tab -->new custom reports section --> choose tabular report-->select module as "timespent" -->you will have all the required fields available under...
View ArticleRe : MIME type
I've attached our SelfServiceHelp.htm file (zip format) if this helps. The problem is with IE. I've tried saving the files as Excel 2003 (.xls) and Excel 2010 (.xlsx) format and same problem ocuurs....
View ArticleGET FULL DETAILS OF A REQUEST VIA API
Hello,A. Today, when a API call is made for 'GetRequest', the response does not contain information about the 'Resolution' part of the request/WorkOrder. When will it be implemented? B. Also it is not...
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Cannot Login Using Administrator or Guest Account
Hello. I have successfully installed ServiceDesk Plus (using Postgres). When launching the application, the login screen appears with no errors. However, if I try to use the administrator or guest...
View ArticleRe : run the ServiceDesk Plus on the Host
If your hosting provided has given you root/admin access to the machine, then you can probably install whatever software you want on it as long as you don't violate the TOS. But you would need to...
View ArticleRe : Report for requests by "modified by"
Also, is there a way to only show edits by technicians?Thanks,Dave
View ArticleRemoving Fields From Purchase the Order template
Hi, I Am new in modifying filed in Purchase order Template, i just want to remove some fields related to Tax, GL, and so on... also i would like to adjust the spaces between some fiends, is this...
View Articlenew user can create his account in manageengine servicedesk
Hi Team,I am setting up the Free of the Helpdesk Standard (SLA) , I want Know can we enable new user self log in on manageengine service desk portal for request. I am using manageengine service desk...
View ArticleRe : Support to import requests from xls data.
Please revert on above queryregardskunal
View ArticleRe : GET FULL DETAILS OF A REQUEST VIA API
That makes sense. Let me check with our development team and update you.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Cannot Login Using Administrator or Guest Account
Is this is a fresh installation with no data. Then username and password as administrator should work.Otherwise, you can use the query given below to reset the password:Connect to the database...
View ArticleAuto assign a request on closure?
Is there way that when a request is closed, the technician who closed it is automatically assigned to the request?The problem we have is that a technician has to pick up a request, the screen refreshes...
View Articlecreate log in profile in manageengine without administrator help
Hi Team,I am setting up the Free of the Helpdesk Standard (SLA) , I want Know can we enable new user self log in on manageengine service desk portal for request. i am using manageengine service desk...
View ArticleRe : Software count with a specific department grouped by Site
I've looked through that a couple times already and didn't see a report where department and site were in the same report. I'll look through it again to make sure.
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