Re : Notes and Work logs in custom report
Hi,Please find the modified query with notes and worklog.SELECT wo.WORKORDERID "Request ID",rtdef.NAME "Request Type",aau.FIRST_NAME "Requester",dpt.DEPTNAME "Department",urgdef.NAME...
View ArticleRe : Notes and Work logs in custom report
Hi,Please find the modified query with notes and worklog.SELECT wo.WORKORDERID "Request ID",rtdef.NAME "Request Type",aau.FIRST_NAME "Requester",dpt.DEPTNAME "Department",urgdef.NAME...
View ArticleRe : Notes and Work logs in custom report
Hi,Please find the modified query with notes and worklog.SELECT wo.WORKORDERID "Request ID",rtdef.NAME "Request Type",aau.FIRST_NAME "Requester",dpt.DEPTNAME "Department",urgdef.NAME...
View ArticleRe : Notes and Work logs in custom report
Hi,Please find the modified query with notes and worklog.SELECT wo.WORKORDERID "Request ID",rtdef.NAME "Request Type",aau.FIRST_NAME "Requester",dpt.DEPTNAME "Department",urgdef.NAME...
View ArticleBulk Upload Solutions and Custom Fields
We are evaluating SD+ 8.1 currently and need to know if it is possible to bulk upload Solutions via .csv or some other method. A more complete question would be what modules of SD allow bulk uploading,...
View ArticleRe : Business Rule not working
Currently the Business Rules can be applied only for Incidents and not for Service Requests. If you have multiple rules configured, please move these rules to the top of the list using the Organize...
View ArticleRe : Updating to 8122?
When the issue occurs please create the Support Files, Thread Dumps before restarting the services and send us the same so that we can analyze the logs and get back to you. The Support Files and the...
View ArticleTable of Translation
Hi,Could you please tell me what is the table for Translation of Service Desk Plus in SQL Server?Best Regards
View ArticleFull theming?
Just applied 8123 and checked out the new Theme feature, but it's pretty limited. Lots of blue left on all of the main windows, only thing that can be changed is the header and tab stuff? Any plans...
View ArticleRe : Restrict Columns Requesters see in Solutions
Appreciate your thought on having default view for the requester. However this feature is unavailable in the Product. Let me forward your requirement to the development team.Regards,Priya KSDP Support...
View ArticleRe : Swapping service request and incident requests and vice a versa
Hi user,We are still working on moving Incidents to Service Requests and vice versa. It is taking more time than we expected. As we have frozen feature list, we have not included it in the upcoming...
View ArticleRe : Applying Business Rule in Service Catalog
Hi users,As such we have not yet started on Business rules for Service Requests. Before bringing in Business rule for Service requests, we want to understand the use case of it. Based on the...
View ArticlePass Through Authentication Stopped Working
Hello,My service desk Pass Through Authentication was working fine until a few days ago. Every time I try to access Service Desk through Internet Explorer I am prompted for login credentials. When I...
View ArticleRe : Mark a requester as a service account
Thanks Dean. I didn't even see that section down there. That looks like it mostly covers what I am looking for.
View ArticleRe : Pass Through Authentication Stopped Working
Please add the ServiceDesk Plus URL to the Local Sites in your IE check if that fixes the problem. The URL can be added under Tools-> Internet Options-> Security-> Local Intranet-> Sites....
View ArticleRe : Business Rule not working
Please check to make sure that this Business Rule is created under Default Settings. Also we request you to enable the option 'Override request values with Business Rule values' and check if the...
View ArticleRe : Request Approvals not showing correct status
Hi Karen,Please send us a screen shot of the complete request history so that we can analyze this issue further.K. Andrew NavinSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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8.1.21 Technicians not populating dropdown list in reports
In the reports module, I am unable to have the Technician list populated in the Advanced Filtering section when attempting to generate a New Custom Report.The Technician drop-down list works in all of...
View ArticleRe : issue in Change Management Interface
The views configured by a user can be reset using back end SQL queries. Please follow the instructions given below to reset all views for a particular user. Find out the user_id for the user eg)...
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