Re : Problem with scheduled tasks
Do you mean that Preventive Maintenance tasks are not created once in every 7 days. Please elaborate your issue so that I can assist you.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : No groups option in Problems or Changes.
We have already started working on 'Bringing Group in Change' only. It is in development stage only and soon will be available in one of our future releases. ThanksSunil
View ArticleRe : Critical Error while invoking backup
Take a manual backup using the instruction given below:Refer to the link to take Backuphttp://www.manageengine.com/products/service-desk/faq-general-modules.html#BackupRestore2If any error message is...
View ArticleRe : Associate a service request to project
It would be great if you can let me know the Use case for the below scenario"Is it possible to associate automatically the request with a new change?"Regards,Priya KSDP Support - FAQServiceDesk Plus -...
View ArticleRe : Auto re-open 'On Hold' after set time period
Hi All,The requested features is getting released in 9.0Thanks & Regards,Padmakumar,ServiceDesk Plus
View ArticleRe : Expiring Evaluation license pushes primary nav below header
Execute this query in the database and restart the applicationUPDATE globalconfig SET paramvalue=2 WHERE category LIKE '%license%' AND parameter='trial';Refer to the instruction given below to connect...
View ArticleRe : Automatic inclusion of system notifcations in replies to users
The last reply of the Requester will be appended in the Reply tab when a technician replies.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Alt + S to send response as a shortcut key...
Use this feature ID SDF-39291 as a reference to this feature.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : @@REQUESTTEMPLATE is not working
Please send us the email command format that you are using along with the screen shot of Admin->Mail Server Settings->Email Command for analysis.Regards,Santhosh MahibanRegardsSDP Support -...
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Re : Problem with scheduled tasks
Sorry!There is a scheduled task that will be assigned to technicians in a time interval of 7 days, however, this scheduled task triples for technical Task TemplateTask Schedule
View ArticleRe : Integrated Chat
Could be It integrate with third party chat softwares? Like Lync, Spark, Skype.
View ArticleRe : How to delete task
This is a known issue and you may further track this with an Issue ID SD-53470.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleProjects - Problems modules integration
I would like to request these two modules be integrated or 'talk' more. Currently, we are trying to replace an app being used for tracking Issues/Problems associated to a specific project. Each...
View ArticleRe : Get optional feedback from the request closure emails
Use this feature ID SDF-54984 as a reference to this caseRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Hey guys,I've noticed the demo is still working. However it seems to be the exact same version as when this post was initially created 3 months ago. Is the demo being updated or not?How does this...
View ArticleRe : SLA violated percentage
HI,Please use the query below. You could modify the highlighted date range, as per you needs.SELECT ti.FIRST_NAME "Technician", count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) "Completed...
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Additional field types
Hello guys,This has been asked in the past, but it's been quiet about this for quite a while. It would be nice if we could see an update on this. We can add in some additional fields through the...
View ArticleRe : Dashboard Request Summary Report
Hi Mark,There are no options to generate a graph for the year. However, you could use the query below to generate a report to list the count of requests for the year.SELECT 'Inbond' "Status",...
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