Re : Best Practices for exposing SDP web site to the enterprise (Internally...
HI bacohen8Some thoughts below. A) Internally - create an alias url such as "helpdesk" and alias to the IP of the ServiceDesk. I find a lot of people put their ServiceDesk on servers such as...
View ArticleRe : Problem with tech groups that has group email
Hi AlbertIf I try to change technician from "group 1" with group email assign, to "group 2" (also have group email) SDP+ is going mad. It's starting to generate tickets\requests in "group 1" and "group...
View ArticleRe : Making ServiceDesk Plus Indexed by Search Engine Bots
Hi sn3akyp3t3You would not want public bots crawling your internal solutions database as it may contain senstivie information.If you do have Google Search Appliance or a internal search tool such as...
View ArticleAttachment Size limit
Hi, Is it possible to attach files greater than 10mb to a Solution and if so, how do I go about it? I'm using 8.1.0 Build 8100. Thanks, Ivan
View ArticleRe : Attachment Size limit
If you upgrade to 8213, the attachment size can be configured in the Admin panel under Self Service Portal Settings.
View ArticleAPI Key section missing
We are starting to play with the iOS and Android versions fo the client for Servicedesk plus, however we have one technician (ME!) who cannot generate the API Key because the API Key section when...
View ArticleWindows Agent Configuration - Linux Server
I have SDP running on a Ubuntu server.When I go to Windows Agent Configuration and attempt to configure the agent setting I get the following error.Failed to update agent settings.Any ideas on how to...
View ArticleRe : Best practice for Asset cleanup?
Using agent scans because regular scans did not complete. Lots of errors. But still getting errors from workstations with agents that are on. Why is that? We have been doing clean up as we go. Working...
View ArticleReport to Show Open Tickets With Latest Updates
Hi Everyone,I have a requirement for a report that would show me all calls at a status of OPEN or ON-HOLD, together with the date of the last Technician update and what that update was.I need to use...
View ArticleEncryption Hardening for ServiceDesk Webserver
Hello All,Here's my end goal...TLS 1.2 only.AES-256 CipherECDHE NegotionCan this be configured for ServiceDesk webportal SSL configuration??Thx!
View ArticleRe : API Key section missing
Hi TegaroWhat version are you running?If you go to http://itildemo.servicedeskplus.com/ and login as the technician you should be able to see where you can generate the API key.If your...
View ArticleRe : Scanning HP printers
Hi R. BuistDo the new printers have SNMP enabled? Are the credentials correct?Download the MIB browser and see if they respond to a SNMP query:...
View ArticleRe : Customize description box in incident request
Hi CUR2MIAHave you seen the user defined defined fields?Go to Admin->Helpdesk->Incident Addtional FieldsI think you should be able to get the extra information you need that way.
View ArticleRe : API Key section missing
We are running 8.2.0 Build 8216; almost the latest.I can't check to see if SDAdmin roles is there, because that section is also missing.
View ArticleRe : Windows Agent Configuration - Linux Server
Hey jgwhiteThe best work around I can suggest is that you install a copy on a windows machine (test server) and configure the agent that way for deployment. I think the configure agent uses windows...
View ArticleSNMP scan failing
Have enabled printers with SNMP with read access with credentials. When we choose to scan asset it is failing - cannot connect to SNMP Agent or credential is not configured. It is inventoring but...
View ArticleRe : rating calculation
this query returned the Arabic characters as question marksand i need the average for each technician in the time limit that i set
View ArticleMail fetching email command
The E-mail Command is not working. Every email is being fetched, but i only want " E-mail Subject contains" "@test@" but that doesn't work, am i doing something wrong?
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