Re : Unassigned Workstations/Servers now also counts workstations set as...
Hi, I request you to also upgrade Assetexplorer to the latest build and then check for the issue. The issues fixed in Assetexplorer may not be updated in the release notes of Servicedesk. Please...
View ArticleRe : Unassigned Workstations/Servers now also counts workstations set as...
I don't have asset explorer, only servicedesk. I've updated Service Desk to 8.2 Build 8217 but the issue remains
View ArticleRe : Nested Resources in Service Catalog
Hi Dave,These requirements might vary with different environments (like some need to list the software based on selection, to set some relation between two date fields, one field should be made...
View ArticleRe : Encryption Hardening for ServiceDesk Webserver
Support for ECDSA instead of RSA?Support for AES-256?Support for ECDHE?Support for...
View ArticleRe : Encryption Hardening for ServiceDesk Webserver
Support for "Strict Transport Security (HSTS)" ???
View ArticleAllow Privileged Manager to remove or update survey results
Use Case:Requester accidentally misreads the survey rankings and marks low when they meant to mark high or vice versa. After a conversation with the requester, a manager should be able to either remove...
View ArticleRe : Allow Privileged Manager to remove or update survey results
We had the same issue, we just delete them:select * from SurveyPerRequest where workorderid in (1,2,3)begin transactiondelete from SurveyPerRequest where workorderid in (1,2,3)--commit
View ArticleRe : BackupData
Could you please try creating a file under the file attachments folder and try running the full bakcup and see if that works.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Windows Agent Configuration - Linux Server
Hi, If ServiceDesk Plus is installed in a Non - Windows server like say, Linux, then you can still use the Agent Mode to scan Windows machines. But, you can neither configure the Agent details from...
View ArticleRe : Is it possible to restrict access to tickets to a specific group?
Hi Maljeev,Thanks for the reply. This isn't quite what I'm looking for, I realized I wasn't as precise as I could have been. I have a group that deals with sensitive tickets and I would like to...
View ArticleEditing the Self Service Portal
Is there a way to have the self service portal land on the "Requests" page? There are actually a few changes I'd like to make but I'm not sure how to go about it.I'd like to do the following for the...
View ArticleScheduled Custom Report for previous 8 days
Good day,I am trying to create a report on closed and resolved tickets for a specific support group that has a custom date range. I would like to schedule this report to run every Wednesday morning and...
View ArticlePassword Stored In Log Files
Does anyone know why SDP stores the service account credentials in clear text in the log files and if and how to encrypt the credentials or prevent them from being stored in the file? Thanks,Robert
View ArticleRe : Editing the Self Service Portal
Refer to the link given below to disable the Videohttp://www.manageengine.com/products/service-desk/faq-admin-modules.html#ssp1Right now we do not have an option to set default submit a request option...
View ArticleRe : When technician reply to a request by email, requester is not notified?
Albert,We are yet to start working on this case. We will let you know once this feature is implemented.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Mail fetching email command
I couldn't quite grab the issue.Are you trying to fetch e-mails which contain "@test@ " in the subject line ?If not,please elaborate on the issue so that i could assist you further.MaljeevSDP Support -...
View ArticleRe : Automatic calculated "Work Log"
it would be useful if we could have it default to start time when the WL item is opened,In many scenarios,only after a task is finished,somebody would need to add a worklog.Could you please specify a...
View ArticleRe : ServiceDesk Email Commands: setting a date/time request field
This is the Date format for email commands21 Jan 2009,21:15:26Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRemote control on Windows 8.1
We have Installed SD+ 8.2Remote control on Windows 7 machines works wellRemote control on Windows 8.1 machines do nothing.Remote machine does not show any pop-upsWhat can be wrong?
View ArticleRe : How to user Reporting To field in service desk plus
You can use CSV import of requesters to import reporting to option. Add a Column as reporting to in the CSV file and give the Display name of the requester who is going to be Reporting to...
View Article