Re : Asset status automatically disposed if not scanned in last X months.
Hi Sutot,I am sorry to inform that it is not possible to configure the application to set assets automatically to "Disposed" state if they are not scanned for a while. As a workaround for this, I can...
View ArticleRe : Unassigned Workstations/Servers now also counts workstations set as...
Hi,Sorry for the confusion here. The issue has not been fixed yet in both the application(Assetexplorer and Servicedeskplus). I have checked with the development team for an update. I will post the...
View ArticleRe : Customize description box in incident request
You cannot customize the Description box in the template. However you can add some content in the box which will be used as a Default value while using the template.Regards,Priya KSDP Support -...
View ArticleRe : Scheduled import?
You may check the time the specific schedule("csvuserimportschedule") is running under Support\"Scheduled Activities".Currently,the failed import can be recognized only from the serverout logs present...
View ArticleCan't delete sites, greyed out. Removed from all possible modules
I've removed it from everywhere mentioned on the forums but I can't get rid of 3 of the sites that were imported via CSV. I went through each of the following as was mentioned in another thread -- Site...
View ArticleRe : Remote control on Windows 8.1
HI DimitryCan you remote control to Windows 8 Machines using a windows 7 machine?If not it could be that the remote control functionality on Windows 8 is disabled.
View ArticleRe : SD trial error
Hi GuestMost likely culprit is that database credentialsA) Can you check that the database has actually been created on the SQL Express Instance (should be called ServiceDesk from memmory)B) If it has...
View ArticleResponse time SLA also for Service Catalog Tickets
Are there any plans to address allowing response time for Service Catalog SLA or merging of incident and service request SLA? 2 years ago this was coming...
View ArticleClik here to view.
SQLException occured while retrieving candidate rows from the master table...
Hi,When I try to delete workstation and server asset (I've 4 assets involved) i receive error messageFAILURE :Database exception while deleting Workstation.Please report the problem to the system...
View ArticleClik here to view.
Re : ServiceDesk Plus - Assets Permissions
Hi Priya, Thanks for your response. Please see inserted image below for the permissions I've set for the helpdesk guys. As you can see, I'm trying to provide them with full control of the Assets...
View ArticleRe : SDP 9.0 Beta Registration
Can we be given an indication as to when this may be released please?Thanks,Mike
View ArticleRe : Scheduled Follow-Up Feature missing
The only option available now is scheduled request Preventive Centenarian task. You can set the task as One time schedule and set the date and time when this request has to be created. However there is...
View ArticleRe : ServiceDesk Plus - Assets Permissions
Mike,I was able to edit the Asset details with same role assigned to a technician. I hope there is no other role assigned to the technician. I clicked on a workstation from list view and went to the...
View ArticleRe : SDP 9.0 Beta Registration
Hi users,We have completed the final guerrilla testing phase and analyzing the issues raised during it. Likely to pick important issues (only a few issues) to be fixed before the release. So it looks...
View ArticleClik here to view.
Re : ServiceDesk Plus - Assets Permissions
Priya,I've confirmed that the technician has no other roles assigned and unfortunately, this still seems to be an issue. Attached is what I see as an SDAdmin and what I'd like other techs to see but...
View ArticleRe : Incident Dropdowns Not Showing Up
We are using IE10 and have not tried any other versions. We will try to run it under a lower version. We do remember this working when we first installed it, and I know the browser was not updated. I...
View Article