Re : Custom Query for a New Custom Report
Hi,The error message was throw because of the spaces in the query. The spaces were removed and the query was executed from ServiceDesk Plus.You could use the query below.SELECT ti.FIRST_NAME...
View ArticleRe : Software Query
Hi,You could use the query from the link below to generate the report.https://forums.manageengine.com/topic/workstations-with-microsoft-office-4-6-2013Regards,Stephen
View ArticleRe : Group Query
Hi,The query below will list all the support groups added in ServiceDesk Plus.select * from queuedefinitionAn update query need to be executed by connecting to the database, to update the groupname.The...
View ArticleRe : Technician last login
Hi,You could use the query below to generate the report.select aal.NAME "Logged User" , MAX(aas.USER_HOST) "IP Address",LONGTODATE(MAX(aas.OPENTIME)) "Last Login time" from AaaAccSession aas LEFT JOIN...
View ArticleRe : Custom Query for a New Custom Report
Wow, spaces huh? But yes, when I copied that into the query window it produced exactly the results I was looking for. Thanks so much. Lastly, is there any way to provide a date filter so the user can...
View ArticleRe : Custom Query for a New Custom Report
You could use the query below to apply a filter based on the completed time.SELECT ti.FIRST_NAME "Technician",qd.QUEUENAME "Group", convert(char(10),DATEADD(WEEK, DATEPART(wk,DATEADD(ss,...
View ArticleRe : Auto-Email replies from SDP
Hi Priya,I am referring to the auto-email replies from SDP and the junk mail notification filter located atAdmin > Notification Rules > Junk Notification FilterAt the start of this thread, I was...
View ArticleDuplicate Requestor
We had an issue with our email server and since then, we have duplicate requestors with different login IDs. The original lists their AD profile/user IDs. The duplicates have their email address...
View ArticleRe : email notification for ticket assigned to a specific person
Hello,have you release a fix for this yet?
View ArticleRe : Tickets automatically being reopened
Found that it was emailing the 'helpdesk' email upon closing a ticket for some reason. Changed email addresses and created some new tickets and tried closing. It works now.Thanks
View ArticleRe : Custom fields for tasks
Priya,I have made note of SDF-32893. When I searched the product roadmap feature and bug list I was unable to find this listed anywhere. Can you give me an idea of where this stands and whether it is...
View ArticleRe : Migrate Tasks
We cannot associate just a Task to a Project, we can only manage the Tasks within a Milestone to different Milestones of the same Project. We cannot switch Tasks from one Project to the other or...
View ArticleRe : Migrating DB and Restore
Yes, that could be a problem. To fix this issue, install 7 zip tool, using this tool and open the backup. Once opened, then remove the Archives, Custom, FileAttachments and Inlineimages from the backup...
View ArticleRe : Task email reminder, "Mail me before" does not work
Please check if the normal emails are being sent out from the application. If they are sent and if the issue persist with the reminder notifications, then please recreate the issue and at the time of...
View ArticleRe : SDP 9.0 Beta Registration
I am very disappointed with this, there is nothing in the alpha/rta SDP sites that shows any meaningful changes that qualify this for a major version change. All of the listed changes with the...
View ArticleRe : E-mail fetching
If the email fetching stops abruptly and the status still shows as Running, then we need to get the threaddump and the below details at the time of issue for analysis.This can be generated from...
View ArticleRe : Auto-Email replies from SDP
Hi Liam,In this case, please edit the Junk filter and check if the condition that you have set is correct, else edit the same and update them. Once done, restart the application and see if this works....
View ArticleIs there a report that would generate work log details?
Need a report where i can get the work log details. I have not found away to do this.Thanks,Mark
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